Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited September 11, 2021

Thanks Kenneth! I've always had such a great experience with the chat support folks. Really helpful when you're burning the midnight oil.

Mother Oxford
United States
About 4 years using the app
May 12, 2023

The person Rhenant was very fast and efficient in helping me out. He was so quick to respond and giving him 5 star ++++!

K Everyday
United States
About 4 years using the app
February 6, 2022

We recently installed a new theme on our shopify store. We had issues getting the reviews to display on any of our pages. We reached out and were immediately contacted to address the issue. Doner was quick, asked where we would like items to display and did the work very quickly. We could be happier with the service we received and are thrilled with Doners quick response and friendly service.

Primalvore
United States
About 4 years using the app
September 1, 2017

had a problem whilst updating my theme which knocked out Yotpo settings. Very good support from Yotpo team - Lior was very responsive and quick to help a novice such as myself get my site back up and running properly. All fixed within a few hours.

Rosie Lea Tea Ltd
United Kingdom
About 4 years using the app
September 3, 2018

Amazing support - super fast and went above and beyond. Would not hesitate to recommend to anyone.

Xoxo Stationery
United Kingdom
About 4 years using the app
August 30, 2022

The rep I had Edilyn B really helped and guided my through the set up process for my site with Yotpo. I have had the app for sometime and never knew how to incorporate it into my site. Mosneaksshop.com

MoSneaks Shop Online
United States
About 4 years using the app
Edited May 15, 2024

Excellent customer service from Ruzsel J!. We needed help with installing the widget on a new theme, and Ruzsel was incredibly attentive, helpful, friendly, and knowledgable.

DJANGO
United States
About 4 years using the app
September 16, 2019

Integrates easily, great platform for collecting reviews and reaching customers. Support team is awesome and very quick to respond. Feb T helped me with integrating reviews and was a pleasure to work with.

The Roosevelts Beard Company
United States
About 4 years using the app
Yotpo replied September 18, 2019

We are so pleased to hear that you are enjoying Yotpo. Thanks for the great review, The Roosevelts Beard Company!

February 28, 2014

Hands down, this is a MUST HAVE APP for any store owner, it truly is excellent and had benefited my User Experience and my business for sure. First of all, their Mail After Purchase feature gives me a great way to stay in touch with my customers as they are taking their monthly bottle of Liquid Vitamins. Yes we are asking for their Review, but at the same time it gives me a chance to share some information with them and add value to their experience with or product.

The Installation was very easy, and their customization is also very good and allows you to match the look and feel of your site.

Lastly, I have interacted several times with one of their folks named Dannie, and she has been fantastic to work with, as was Dave early on. The only thing I think that can be better is to set up some better data analysis and tracking, so that when you receive data from various things, you can drill down and see everything.

Overall though, EXCELLENT APP, I highly recommend this.

Best,
Ray Doustdar
www.buiced.com

Buiced Liquid
United States
About 4 years using the app
September 22, 2017

I am not a geek girl, I've installed by myself but it's not so easy to do because the explication isn't exhaustive. If you want to place the code in your liquid page is really a big deal, I make a lot of mistakes before I got it! But, I am very satisfied of the result, the ability of customize it for free and answer to the reviews it's quite amazing. And the best, the app has already sent to my old customers a request of review automatically. If you are not a IT person you may need one to install, but it could be done in less than 30 min!!! I totally recommend it! You can see the result on my website chicbotanic.ca

Be Naturalicious
Canada
About 4 years using the app