Reviews (7,101)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

September 9, 2013

I received fantastic support from Dov and in one week we have already generated 400+ reviews :) Thanks!

Beginning Boutique
Australia
Over 3 years using the app
March 24, 2013

I found the app to be pretty good. I did have some initial concerns about not being able to hide it if there were no reviews but a few reviews are better than none at all. We had some mix ups in the beginning with the reminder emails sent out not specifying the product and the analytics are quite basic, but it's simple to use and install, good tech support and looks good.

The PachaMama Project
Australia
Over 3 years using the app
May 29, 2014

Great app! I love how we can automatically have it post to social media so everyone can see what our fans have to say. And the support is great!

www.Elite1fitgear.com

Elite1FitGear - Elite Apparel for the Elite Athlete
United States
Over 3 years using the app
July 31, 2018

Great app, great support.. all around awesome platform to work with

Tyvekwallets
United States
Over 3 years using the app
March 17, 2022

I found the help chat window very useful, quick reply! 5Star for the guy who helped me resolve my issue!

PFGSports
United States
Over 3 years using the app
Edited January 10, 2021

Jo Lorenz was the best, he help me with no problem! all my issues were solved within 3 mins. Love yotpo!!!

It's Glam Hour Inc.
United States
Over 3 years using the app
Yotpo replied January 11, 2021

Thanks for leaving a review! We'll pass on your kind words to Jo Lorenz.

Edited April 14, 2022

Yotpo and James have done an amazing job in helping us with our issues. Not only is it a great platform service overall, but their customer service is excellent.

Goodspread
United States
Over 3 years using the app
Edited April 27, 2023

Amazing customer service. Fast and responsive, and actually gets things done! Rhenant was incredible!

Rankin Warehouse
United States
Over 3 years using the app
July 27, 2023

Thank you Warly for doing a great job. We really appreciate the time and effort you took to get our website looking great!

Rozanna's Violins
United States
Over 3 years using the app
February 16, 2022

James was a huge help! Very patient and was able to fix my issue on the spot during the live chat. He also sent me some reading materials while I was waiting for him to take care of the background coding.

Train Records
Canada
Over 3 years using the app