Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited March 1, 2021

Brilliant app and support. Everytime I have needed an issue fixing they do it almost immediately! Excellent app. Eleen in particular has been a great help.

Gaming Paradise
United Kingdom
Almost 4 years using the app
June 8, 2016

If you don't have Yotpo on your store, you are crazy!

Nestbedding
United States
Almost 4 years using the app
October 24, 2013

I installed this app because I know how powerful customer reviews can be. I was nervous because I started out with 0 reviews. I thought it would look bad on our store. Because YOTPO sent out emails to past customers, I received 50+ reviews in two days, it was incredible! I could not be happier with this app.

David Ferree
Anson Belt & Buckle
ansonbelt.com

Anson Belt & Buckle
United States
Almost 4 years using the app
November 8, 2013

Excellent app .. very easy to instal .. best bit is customers can just write their review within the email they receive .. no need for them to go anywhere else... makes your whole store transparent with reviews by real customers... have problem with the coupons though hope that gets fixed soon.

My First Aid Kit
Australia
Almost 4 years using the app
Edited March 14, 2019

Raphael from customer service is a real rockstar. Fantastic customer service. He made sure that all my issues get resolved and all questions get answered. When I was stuck with installing app widgets, he helped me with that as well before I could even say 'please'. Great customer service and great product that will help me generate more sales and earn my customer's trust

flatball collective
Canada
Almost 4 years using the app
August 27, 2015

Easy to install and great UI! Didn't have problems tweaking settings. Great app!

Quan Jewelry
United States
Almost 4 years using the app
November 22, 2022

Reinier, a customer service rep, worked with me for 2 hours on a project! He was so kind and helpful and didnt make me feel annoying when I didnt understand how to do something. Highly recommend!

peachy inc
United States
Almost 4 years using the app
April 26, 2021

I haven't used it yet but I need it. Manny was a great help with the install of the widgets. Thanks

Mighty Styles
United States
Almost 4 years using the app
July 10, 2016

Great review app! Boosts new customer confidence!

Midknightglass
United States
Almost 4 years using the app
Edited September 21, 2021

My Support Agent Orly was great. He was very helpful and polite in answering all of my questions and got all of my concerns addressed. Great experience with Yotpo!

Fytt Beauty
United States
Almost 4 years using the app
Yotpo replied June 6, 2019

Thank you for this great review, Fytt Beauty! We are glad to know we are hitting the mark when it comes to providing the best service we can, so thank you!