Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

July 10, 2016

Great review app! Boosts new customer confidence!

Midknightglass
United States
Almost 4 years using the app
Edited September 21, 2021

My Support Agent Orly was great. He was very helpful and polite in answering all of my questions and got all of my concerns addressed. Great experience with Yotpo!

Fytt Beauty
United States
Almost 4 years using the app
Yotpo replied June 6, 2019

Thank you for this great review, Fytt Beauty! We are glad to know we are hitting the mark when it comes to providing the best service we can, so thank you!

Edited June 27, 2022

Yotpo user here for several years now, just love it! And their customer service support is EXCELLENT. Special mention to Howell who helped me import old reviews from previous site . I tried to use another review app, but went back to Yotpo. Reliable customer service and doesn't disappoint. truly recommend this. thank you so much

Wearsundae
Philippines
Almost 4 years using the app
November 23, 2021

Great app & live chat. My man Allent M on, had a small bug fixed in no time at all and answered all my questions :-)

Natural Necessity Surf Shop
Australia
Almost 4 years using the app
May 22, 2017

Reviews are very helpful in getting UGC. Yotpo has a good eco system if you implement and take it further.

Vapor24 7
United States
Almost 4 years using the app
March 25, 2021

I am a new/old customer who just added Yotpo back to my Shopify store. Needed help not only adding new code but cleaning up old code. Manny was amazing in chat support! He was very patient with this tech deaf customer, walked me through the changes step by step, and made a stressful transition easy. I am grateful for this human touch in an automated world. Thanks Manny!

BioNatures
United States
Almost 4 years using the app
March 3, 2022

Donald was a great help. He fixed our issue in a few minutes, Yotpo is an amazing tool and their support is top-notch.

Kendama London
United Kingdom
Almost 4 years using the app
Edited November 19, 2021

James Yotpo has been not only amazing from a customer support stand point, but their product is awesome. It has help our business grow because of it! If you are looking for a review platform, you've got the best right here!

Caballero Wear
United States
Almost 4 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. We're really happy to hear you had a positive experience with our support team and are seeing the benefits of Yotpo!

Edited December 14, 2021

Eduardo and the other Yotpo support team members have always been very responsive over the years with helping to combine reviews as we change SKU's, and make tweaks when we've updated our theme. Thanks team!

Endurance Tap
Canada
Almost 4 years using the app
Yotpo replied October 26, 2020

Thank you so much for your review. We're big fans of our support team as well!

April 18, 2014

Loaded it and BAM....5 reviews with the first few hours! I love this APP!!!!

Squeaky Cheeks
United States
Almost 4 years using the app