Reviews (7,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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I'm not the most tech-savvy out there so I usually have trouble to even ask what I'm looking for when it comes to platforms and apps. James C. from Yotpo was brilliant he was patient and held my hand the entire process to get my mobile review tab set up. Thanks for making me look good James.
Thank you for your review, Happy to hear we were able to get you up and running smoothly!
Doner P. assisted me with getting my reviews to display on my homepage as well and throughout the site. I am not great with code/CSS so they did it for me. :) Doner is awesome and I hope to work this representative again!
Vergian was patient, detailed, and super helpful! Our team has had such a great experience with all our Yotpo representatives.
I have not been using Yotpo for that long but I am impressed with their customer service! Anne helped me get everything setup very quickly and it made things so much easier during the setup process. Thank you Anne!
Ronel was SO patient and helpful with me in some formatting help I needed for our reviews page. I really appreciate when platforms provide customer service over email and chat vs. just sending me a documentation link :) Ronel went above and beyond! 10/10
This app works great but what is even better is the customer service from Manny. He was such a help to navigate me through using Yotpo the best way possible. He communicated very well and understood the issues. He then worked his butt off to fix the issies and didnt stop until they were fixed. I like the app but having people like manny to help customers is what really seperates this company from the rest. Give this man a raise !
We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.
Thank you for your review!
Amazing app and excellent support. I had a question about adding additional functionality to the reviews badge on mobile and they sent me a customized line of code that did exactly what I wanted within minutes!!
Eunice and Mark we excellent. Still figuring out some issues with old broken urls, but they have been super helpful and responsive. Should give them a raise, or at least a pizza for lunch. Have had a great experience with Yotpo and look forward to future integrations and features. Thanks, the Cycleboard Team.
Definitely on the pricier side for this app, but the customer support for product review. John G the customer support was great with helping me migrate my reviews