Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

November 3, 2021

Very helpful solved my issues in minutes! Installed the app years ago and have never had any issues until now and it was solved very quickly.

Gordon Castle Scotland
United Kingdom
Over 3 years using the app
November 26, 2019

A great app that adds credibility to your products / services (provided you receive good reviews from your customers ;) )! Easy integration and management. Also appreciate the support the team provided when we needed to reinstall the app, prompt and efficient. Thank you!

The Soap Co.
United Kingdom
Over 3 years using the app
December 7, 2021

They've always been good and keep getting better and adding new cool digital products and features. Customer Service is lightning fast and responsive. Great company.

Astoria Tea Company
United States
Over 3 years using the app
Edited August 8, 2018

It's a totally awesome app! We have been using Yotpo for a few years now and even moved our reviews from one platform to another. With Yotpo's support and configuration on the review from the different platforms we were able to get our old reviews on the new platform. We have the reviews setup to post to our Facebook page and the integration with Shopify is smooth. It integrates with the search engine to show your reviews also. We were able to created a coupon through Yotpo that encourages customers to write a review. You can change the days you want the request sent which helps due to some extended amount of time for some custom products. The support team is the best. They are there for your success and go over and above what most customer service support teams do. There are a lot of functions we have not used yet but I highly recommend Yotpo.

Rustic Sinks
United States
Over 3 years using the app
May 6, 2022

This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.

Style Standard
Hong Kong SAR
Over 3 years using the app
October 20, 2021

I love this app and all the possibilities. Also got good help with costumizing from both Eduardo and Lemuel.

Lev Logisk
Norway
Over 3 years using the app
June 7, 2022

Yotpo and James have been very helpful to growing my business. They are quick to respond to any issue and are very helpful!

Ace Sports LLC
United States
Over 3 years using the app
Edited December 6, 2021

the support via chat was super fast! Ronel R. is outstandig and did a great Job he did it perfetctly. Thanks for that Ronel!

oldpassion - from prison with love
Switzerland
Over 3 years using the app
Yotpo replied March 27, 2019

Thanks Oldpassion! Glad to hear that we met the mark in helping you resolve any issues you were having, and give you the right guidance you needed!

February 25, 2014

The installation process was very straightforward. I ran into a minor snag in finalizing the installation, but Lucy was very helpful in implementation. Already received 3 reviews from my Mail-After Purchase emails! I was surprised that the software emailed all past customers and not just the customers that purchased after implementation :)

MostFit
United States
Over 3 years using the app
May 12, 2021

Always helpful, quick responses from the Yotpo support team. My questions are always answered and Yotpo interface is very easy to use.

DMOS | Pro Shovel Tools
United States
Over 3 years using the app