Reviews (7,014)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.

March 4, 2014

This is a great app and they are adding new features all time. Easy to install and use.

Rhinestone Clothing
United Kingdom
About 3 years using the app
June 4, 2016

The best review software currently on the web period. Better than trustpilot and the others. Reasonably prices and free up to 50 reviews.

Naturalwonoil
Spain
About 3 years using the app
Edited April 20, 2022

Though on the pricier side, Yotpo gets 5 star for the exceptional customer service they offer.
There LIVE chats are second to none and their support team members go all out of their way to resolve your concern. A special mention for Orly P who very promptly resolved one of my issues.

UberLyfe
India
About 3 years using the app
July 14, 2020

Customer support is great. I initially added to a shopify theme with no issues, but then hired someone to redesign my store. The app was no longer present. Designer wanted to charge me extra for app integrattion, Yotpo support did it for free.

Lusty Skin
United States
About 3 years using the app
August 30, 2018

So far so good and their customer service is very helpful.

Boobiebars
United States
About 3 years using the app
July 20, 2022

I had a problem with my reviews not showing on my website and Doner provided me with outstanding customer service to fix my issue. I highly recommend Yotpo!

Tate Whalun
United States
About 3 years using the app
June 11, 2013

I am very happy with this App. I am a complete novice and found this App very easy to install - I couldn't believe it when it just worked! I already have a couple of reviews for a website I only launched a week and a half ago! I had a little hiccup with the shopify token being missing, but Dave got in there promptly and fixed it for me. I love that you can share the reviews you get on Facebook and Twitter and that customers get to easily have their say. Highly recommended!

èrlithe
Australia
About 3 years using the app
October 24, 2019

I use this app to display customers' product reviews and ratings on my YouTube merch and music production store. So happy about the functionality and the support they offer! Pauline helped me a lot for the migration of the product ratings from my previous product page to the new product page, and also helped me set up the display of stars rating in the collection page.

5 stars app, 5 stars service, highly recommend it!

BRODUCER by EDWAN - Best EDM FLPs, sample packs & Broducer merch
Switzerland
About 3 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to write a thorough review! We really appreciate it. Happy to hear our customer support team is hitting the mark and you're enjoying using Yotpo!

August 26, 2022

Allen M. Really helped in giving me the answers quickly and help solved our issues with posting photos and assisting on placing reviews onto google.

Duma Mbili
United States
About 3 years using the app
August 4, 2019

I love this app and have had it for over 2 years now. I recently upgraded the plan and needed help with a few things and the online chat feature has saved me a lot of time.

Wondermade
Australia
About 3 years using the app
Yotpo replied August 5, 2019

Thanks for the awesome review, Wondermade! We love hearing from our happy customers!