Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 11, 2020

Amazing customer service! 100% We had some problems with the integration, and they fix everything. We are more than happy with the service.

Aluna Herbal Care
United States
Over 3 years using the app
Edited July 21, 2021

I recently had a whole bunch of things that I needed help with, from customising reviews widgets and installing them to working with rich snippets and Eunice and Eduardo on chat support were amazing and got everything sorted for me. Thank you!

Jana Reinhardt Ltd
United Kingdom
Over 3 years using the app
November 25, 2019

This app has been a great help to us. It takes a while to build up your reviews but each review you can display helps build trust. App Once you have enough reviews Review Tabs and other nice touches can be added.
We're at 150+ reviews and slowly growing. Mahalo, Michael from All Clothes Hawaiian www.allclotheshawaiian.com

All Clothes Hawaiian
United States
Over 3 years using the app
June 21, 2021

Great app and the customer service is really good - quick and helpful responses that solved my problems. Would recommend.

Juni Cosmetics
United Kingdom
Over 3 years using the app
June 22, 2021

Very good app, simple to use and excellent support (James Yotpo). Would highly recommend using Yotpo

Dr Will's
United Kingdom
Over 3 years using the app
December 12, 2014

nice little app but help the shop to be more closer with the existing and perspective customers!

AbuCare Limited
Hong Kong SAR
Over 3 years using the app
March 13, 2016

Yotpo is a mission critical application for my shop. We love this product! I still miss a reviews feed so i could integrate with other sites.

Vaporremed
United States
Over 3 years using the app
January 21, 2021

In my opinion, the best rating app. Many thanks also to Noren from the support team, my question was answered already 1 hour later helpful!

fashionall.de
Germany
Over 3 years using the app
Yotpo replied January 26, 2021

Thank you for your feedback!

August 15, 2019

Amazing and easy to use app, once you've installed it you can easily collect reviews from your customers. Love this app - had an issue during the installation process, Josephine from Yotpo was able to help me within hours. Now everything works perfectly fine!

TOZAIME
Germany
Over 3 years using the app
Yotpo replied August 28, 2019

Thanks for taking the time to tell us how you're enjoying Yotpo, Tozaime! We appreciate the great feedback :)

June 7, 2021

thanks a lot for your patient and help. Trying you best to fix all the questions i have.
Your good service makes me think that I should pick yotpo.

WEMUG
Hong Kong SAR
Over 3 years using the app