Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

February 24, 2022

Just asked for help changing my email address through the chat, super fast, super helpful, did it for me in a flash

Jam Berry Australia
Australia
Almost 3 years using the app
March 18, 2022

Great customer service!!! Manny was amazing and so patient with me! He helped me with installing the widget properly and fixing some of my settings!

Vivian Rose Body & Bath
United States
Almost 3 years using the app
March 16, 2022

Lemuel C was awesome! Great communication and services. I am not computer savvy, but they helped me. Super fast and efficient! Super happy with this customer service.

On The Lo Swimwear
United States
Almost 3 years using the app
Edited October 16, 2021

I finally got my reviews integrated and all I can say is Manny is amazing! I lost him via my connection and he came right back, He ALL my questions and added everything Manny is beyond the best

Sleek Couture
United States
Almost 3 years using the app
January 4, 2015

This is a good app and works well. The only issue I have is with the constant emails you get as reminders to post the reviews (if you do not actually share them on facebook)....

Compression Clothing Store
United States
Almost 3 years using the app
November 23, 2022

We've been using Yotpo for years. We find it very easy to use, it has great customer-facing features, and the customer service has always been very useful and thorough

Ohh! Foods
Canada
Almost 3 years using the app
September 7, 2017

Extremely easy to set up and use. Highly recommend it. Automatic emails after purchase are really helpful.

Lobocki Com Au
Australia
Almost 3 years using the app
Edited June 8, 2022

Awesome support from those guys! Orly and Allen were great in helping me . Strongly recommend! Great! Thank you !

Pulvis Art Urns
Bulgaria
Almost 3 years using the app
Yotpo replied July 14, 2019

Thanks for taking the time to write a review and give your recommendation, Pulvis Art Urns!

Edited May 5, 2021

The customer service is great, and I really love the app, easy to use and good image to the site!! Also the customer service is very helpful, Sheen was fast and really efficient.!

PAVIAMX
Mexico
Almost 3 years using the app
March 23, 2020

Excellent App, great features, easy to use, very good after sales service!
I've been using this app for some time and they keep on adding new marketing features which is great to see!

Aussie Inked
Australia
Almost 3 years using the app