Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

May 7, 2021

Great app and amazing customer service. Shout out to Sheen on the Yotpo support chat, they were a great help in getting my reviews set up and were so quick. Thank you!

Mud Interiors
United Kingdom
Over 2 years using the app
November 2, 2020

Great app but had problems with new theme, the support chat fixed my issue within 20 minutes of asking with amended personalised coding! Incredible service! Can't recommend enough!

Razorwire Energy
United Kingdom
Over 2 years using the app
Yotpo replied November 4, 2020

Thank you for taking the time to leave a review. Happy to hear we were able to help get you up and running smoothly!

April 7, 2013

really good app...easy to install, easy to configure..and customers love to give their feedback...what a fantastic job for a free app!! www.kmfamily.es

köttbullar & mjölk
Spain
Over 2 years using the app
January 13, 2020

Great app! I highly rate Yotpo, not only for the ease of use and integrity it adds to our website. But the customer service is excellent too. Diane was super helpful and made the whole integration process easy when transferring the reviews from our old site to the new one.

Be Genki
Australia
Over 2 years using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review. We're so happy to hear you're enjoying Yotpo & our support team was able to help get everything up and running smoothly!

June 7, 2021

Junalou was very helpful in assisting with account updates and made the process very quick and simple. Thank you for being efficient and helpful.

HangarBot
United States
Over 2 years using the app
Edited April 11, 2022

Enjoy the app 100% as well as the customer support team. I had an issue with getting my reviews published on to the Love the app 100% had an issue with website spoke with Doner
via email and quickly assisted me and got the problem fix such a awesome app & customer support team!

Safaa Essem
United States
Over 2 years using the app
May 3, 2022

We have been using this app for almost 2 years and its the best reviews app in Shopify. Customer support is excellent and is there when you need them. Highly recommended A+++

YankeeKicks Store
United States
Over 2 years using the app
July 28, 2014

App works great with a nice back-end interface and great display on site. App is also NOT inside an i-frame, which I think is great :) Pricing for premium seems reasonable.

Chosen Foods
United States
About 2 years using the app
June 11, 2016

Does the job, easy to integrate.

Downside it is now quite pricey, but we've had it or such a long time it would be a shame to lose or reviews.

www.flippinsweet.co.uk

Professional T Shirt Printing
United Kingdom
About 2 years using the app
Edited February 20, 2023

Yotpo has great customer service. Ronel R. was able to fix my issue quickly via the chat feature. Thanks!!

Rock Creek Crates
United States
About 2 years using the app