Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 3, 2018

Terrific product and stellar customer support. Highly recommend!

Dutch Boots
United States
About 2 years using the app
Edited April 21, 2015

Has helped our store build its reputation, and increase our ranking in Google. Great app. Thanks Yotpo!!

Smog Test
United States
About 2 years using the app
Edited July 4, 2024

Fantastic customer service super quick to respond! Thank you Ruzsel J for your help!

clemismarket
Italy
About 2 years using the app
Edited July 27, 2020

This app is awesome. I'm using the free version. I needed help with the layout, asked the customer service and they got right back to me and fixed two issues I had right away, they are awesome! Happy I choose this app over others.

PYT Candles
United States
About 2 years using the app
September 26, 2019

Jenny from support fixed the issue I accidentally created within a day! She found the problem from behind the scenes and corrected it very quickly!

Master Networks Store
United States
About 2 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. Glad to hear our support team was able to help!

July 5, 2021

I needed help from the support team to edit the CSS code of my website and Ed did a great job! Thank you again.

Maya's kind
Bulgaria
About 2 years using the app
Edited February 21, 2020

Hands down one of the best review apps out there that every shopify store should trial at the least. Apart from the product being so comprehensive, their customer support is also second to none, responses received within 24 hours and on point. Only drawback I'd say is their subscriptions are quite pricey especially when you move up the tiers.

Apex Customs
Australia
About 2 years using the app
April 5, 2022

Kenn T is amazing and very quick and responding to solve our issue. He even went beyond and checked our other settings and stayed until everything was fixed!

avatara
United States
About 2 years using the app
April 12, 2021

Great App to collect reviews from your customers!!! Bunch of options for optimization and tracking your conversions. Customize your emails and ask for reviews from your customers manually or in auto mode. Add widgets and carousels with reviews to your website. Awesome customer service - Thanks Yotpo James for your help!!! Definitely recommend!

Go-To Superfoods
United States
About 2 years using the app
Edited November 2, 2021

I just had a super awesome chat with Ronel R for support on getting a customer to update their review because he was happy with our customer service. Ronel was friendly and fast, what more could you ask for?

SRC MOTO
United States
About 2 years using the app