Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

September 4, 2022

Helped get set up with everything I needed. Simoun was a huge help and I am very satisfied with the service.

Fresh Peaches
United States
Almost 2 years using the app
January 16, 2023

The rep that I had Warly S. was fantastic & patient. I have been using Yotpo for the past 3 years & I am pleased with the app. It's easy to use & I can't see myself without Yotpo!

Rejuve Jar
United States
Almost 2 years using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!

October 14, 2021

Ed was really helpful with installing the stars on our shopify website. He answered my questions quickly and provided support in a timely matter.

Bianchi Candle Co
United States
Almost 2 years using the app
February 7, 2020

YOTPO has been great! Love having the reviews added to my site. I had a hard time figuring out how to install the "Rich Snippets" option- BUT I used the Yotpo live chat option and the Yotpo representative (PAUL! :) ) helped install that feature for me. I am SO very happy with Yotpo and grateful to have received so many wonderful reviews on my shop, thanks to their app. ALOHA!

Mika Harmony
United States
Almost 2 years using the app
July 19, 2022

Doner P was really helpful! I had a lot of questions and they helped me through all of them quickly and efficiently.

thehappyera.com
Canada
Almost 2 years using the app
Edited October 22, 2019

Easy to use and install... migration from Magento was a breeze thanks to Dana's help with explaining what's required and providing the necessary steps to do so. Support response was fast, all my questions were answered clearly, and after sending the export file, the reviews were uploaded the same day! Was pleasantly surprised. Thank you! (2018)
Have dealt with the Yotpo support team a few times and today, Bernard was extremely fast and efficient in assisting me with my issue. Have Yotpo on two Shopify sites and both work well. Thank you! (2019)

Andatech Pty Ltd
Australia
Almost 2 years using the app
Edited April 20, 2022

I didn't know that display star distribution and photo review.
I asked how to use application.
Daniel and Doner P is very helpful.

SuKarne Japan公式オンラインストア
Japan
Almost 2 years using the app
Edited July 7, 2022

Support team are always quick and helpful. Thanks Lemuel for your help today. Got the answer quickly.

Yeshair Australia
Australia
Almost 2 years using the app
Edited January 16, 2023

I had a new theme installed and my reviews weren't showing up. I reached out to Ronel via chat, and he logged into the backend and worked his magic. My reviews were showing up within minutes of contacting Yotpo. Excellent customer service!

Vik VarWoo, LLC.
United States
Almost 2 years using the app
Yotpo replied February 16, 2021

Thank you so much for leaving a review. We're happy to hear Eleen was able to assist you with your issues.

June 14, 2021

Great support from your agents. Anne was wonderful. Has been helping our business a ton. Thank you so much!

Natural Catch
United States
Almost 2 years using the app