Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

August 22, 2018

Realistically speaking, you're going to have to pay for a fully functional version, so the "free" tag is kind of misleading. That said, the platform, while very expensive, did exactly what it said it would do... collect reviews.

If you're in a business where reviews are important.... there's nothing better

Hydroviv
United States
Almost 2 years using the app
Edited July 21, 2022

James was SO patient! Thanks for all your time. After checking out MANY reviews app I chose Yotpo. It's great knowing they have such good support. Simoun was great too! Spent so much time dealing with my issues. Thanks!

Whimsy Fit
United States
Almost 2 years using the app
July 4, 2022

We didn't want to show our customers names on the reviews. Happy the customer support from Yotpo helped us with the problem so quickly. Thank you. We are still new to the app, don't get used to it but great app so far.

Wrapgrade
Japan
Almost 2 years using the app
April 27, 2023

I had an outstanding experience. Rheneat was patient and extremely knowledgeable. He cleaned my store up and installed several features that added great value to my store. I’m not in any way techy and I just couldn’t figure it out myself. He followed up with me as promised. Definitely the Best of the Best.

MY TWO LADIES KNITTING
United States
Almost 2 years using the app
November 8, 2022

Very quick when it comes to customer service. Doner P was great help and answered all my questions and helped me get started with using the app.

Savor
United States
Almost 2 years using the app
May 10, 2022

The app has its issues, but every time I've run into a problem their customer service has saved me. Like I said, the app runs into a number of problems that can get annoying; however, each time my boss has chewed me out for a review-related issue, they've swooped in and help me out.

Titan Chair
United States
Almost 2 years using the app
October 29, 2021

Very responsive and awesome support team especially Nick who has helped resolved our query very efficiently. Thanks Nick! Will recommend to other users.

Bobbleware Pty Ltd
Australia
Almost 2 years using the app
Edited November 14, 2018

I really like how the app helps me get reviews for my products it works efficiently and looks good on the website. Recently I changed themes which meant my previous reviews were no longer showing. I was quickly helped by Pauline at Yotpo who fixed it for me in no time!

Voltage Sport
United Kingdom
Almost 2 years using the app
January 28, 2020

I installed the app, added a ton of great quality reviews & even had an issue installing a widget but the support agent (Shyrene D) was incredible! Can't recommend this app more!

Wiser Meats
Canada
Almost 2 years using the app
September 25, 2020

Fantástica, la atención al cliente es maravillosa. Los correos están muy bien diseñados y los clientes contestan sin problema. Me gusta poco a poco iremos escalando a mejor cuenta.

Pief Shop
Spain
Almost 2 years using the app
Yotpo replied October 1, 2020

Thank you for taking the time to leave a review. We're happy to hear you're enjoying Yotpo!