Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless integration, and automated review requests. They value its customizable review widgets and social proof feature, which boost customer confidence and conversions. The app's efficient customer support and valuable analytics tool are also appreciated. Merchants find the ability to manage customer feedback and send review requests to new customers particularly useful, noting it can enhance sales, customer loyalty, and brand image.

November 1, 2023

I needed some technical help today, and Ruzsel J was awesome! They found and fixed the issue super fast. Thanks for being so kind and helpful, Ruzsel!

Be Kind Vibes
United States
About 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

February 6, 2024

Thank you Ruzsel for your help and appreciate your call to explain me everything in detail.

Shralite
United Kingdom
About 1 hour using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 13, 2023

Using Yotpo will have been able to achieve all the features we wanted for the client, but also the customer service has been exceptional. John G who helped us was very attentive and helpful no matter how small or big the issue was. Greatly appreciate it ^^

STUSH xo
United Kingdom
3 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 4, 2023

EXCELLENT service by Ruzsel J & Keano M. Thank you so much for resolving my issues!

BEVERLEE BOTANICALS
United States
Almost 3 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

January 7, 2024

Support did an amazing job helping us out with a problem integrating with our custom theme. Gabriel S did a great job and diagnosed the problem quickly and had the technical ability to fix it on the spot. Great work!

Mission Ready Nutrition
United States
About 3 hours using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 10, 2023

I was able to get the reviews widget installed without any difficulty. I had quite a bit of trouble getting the reviews tab to show on my home page. It didn't come up as an option in Shopify despite multiple installation attempts. I was able to connect with Doner on the support team who was very knowledgable and was quickly able to resolve the problem on the back end. Much appreciate the timely customer support and quick resolution of this problem.

Archer Jade
Canada
30 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 13, 2023

Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!

Shâwelle
Australia
About 2 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

January 30, 2024

Thank you for your hlep, Joian Z

Solarera3
China
3 days using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 8, 2023

Great customer service from Arven! Helped me fix an issue in no time.

Silverly
United Kingdom
Over 5 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

December 2, 2023

Support will do their best to help! Perfect!

TryTopSkin
Serbia
5 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.