Reviews (7,090)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

February 28, 2024

Great App - Helps give my customers reassurance on their purchases and brand trust.

Also customer support is great, thanks so much!

You blooms
New Zealand
Over 6 years using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

November 30, 2023

Rilu was great at assisting us with a request we had for our new website. The request was understood without too much back and forth and was completed in a reasonable amount of time. Great experience with the support team overall!

Cafuné Boutique
Canada
About 4 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

January 28, 2024

Yotpo has been a game-changer for my Shopify store, seamlessly integrating with the platform and revolutionizing the way I build customer trust. Its user-friendly interface and automated review requests post-purchase have not only saved me time but also generated valuable feedback. The visually appealing and customizable review widgets enhance the overall aesthetic of my store, while the social proof has significantly boosted customer confidence and conversion rates. The exceptional customer support, coupled with powerful analytics, makes Yotpo an indispensable tool for any serious e-commerce entrepreneur looking to create a trustworthy and appealing online presence. It's an investment that pays off in increased sales, customer loyalty, and a polished brand image. Highly recommended!

EBCREATE Store
United States
5 months using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

May 22, 2024

Support is very responsive! Really like the platform and how it displays on our website.

SpokesPup
United States
About 1 month using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!

March 26, 2024

Great experience with this app overall. No complaints. Thanks to a guy from support team - Jeorge Kenneth V, that helped solve multiple issues multiple times. Thanks!

L'aromes
Latvia
Over 1 year using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

April 24, 2024

The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3

Retreat Kr
United States
5 months using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited March 5, 2024

Super fast and quick to solve my problem. These guys are amazing.

Wheatley Wares
Canada
Over 6 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

March 14, 2024

I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.

Unbranded Co.
Peru
Almost 5 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 14, 2023

I have to say, the help I received today was fast and extremely efficient. Rhenant T helped me. Didn't know exactly how to implement what I was asking. Did some quick research and accomplished exactly what I needed. Thank you!

Kai Gourmet
United States
About 1 year using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

June 5, 2024

Jeorge was super helpful and answered all my questions thoroughly and quickly. As I'm new with this app it's been a positive start.

BOWWA
Australia
2 days using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback.