Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

September 15, 2023

The app is easy to use and does what it's supposed to. Most of all, help is a click away. I had a couple of features that I wanted to turn on and chatted with John G. He was able to get those features implemented in seconds. He also suggested a few other features that I think will be great for my site. He was very helpful and efficient. I have used other apps where, although the app may be good, the service is not there. This is certainly an app that has both.

Nightingale Metal Design
United States
Almost 4 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 18, 2023

Rhenant was great. They helped out super quick and all my questions were answered,

ChrgeApparel
United States
3 days using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

Edited January 3, 2024

Rhenant was so helpful for finishing taking care of my case

Integral Electrics
United States
11 months using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

Edited March 23, 2024

Jeorge K was super helpful in finding the root cause and solving the issue why approved reviews were not appearing on the website. great online chat support.

PLANTKOS®
United States
About 1 year using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 13, 2024

excellent support from Johnny G

sharesiopa
Ireland
4 days using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

December 27, 2023

The technical service team, specifically Rhenant T., was super friendly and super efficient with me. It helped me install my widgets on the different pages and was also super fast and efficient. Great service!

Villana
Spain
About 4 hours using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

October 27, 2023

Always works pretty well but the "growth support heros" really help you out if you have any difficulties. Shout out to John G. for helping me out today! Thank you team :)

healf
United Kingdom
Over 2 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

November 19, 2023

the experience was super great chill person understood everything i was even on youtube and i couldnt understand thank you so much ruzsel john nabong

Freeze display
United States
3 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

Edited December 13, 2023

Wonderful experience and VERY helpful service by Ruzsel John N .. took the time to personally upload my .csv file and fix any of the issues!! Wonderful support team!

Pure Clean
United States
23 days using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

January 14, 2024

Me han encantado los pendientes, son artesanales totalmente pero muy bien hecho y lo mejor que son antialérgicos, hacía tiempo que no me compraba unos por éste motivo. Así, que estoy encantada. Volveré a repetir. Gracias mil.

COLOR21
Spain
5 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.