Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Horrible customer service!!!!!!
I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded.
I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned.
Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option.
If you choose this app just cross your fingers you don't need any help in the future.
Their customer service chat agent Reinier and Vien Saints were amazing and easy to work with they both helped me with all the installation of the widget. Thank you
I sort help to better understand this app and was helped by Radly.
He guided me through the Facebook and Instagram set up process, with success.
Excellent way to show social proof at a glance. Has been an indispensable tool for our development as a brand. Love that we can add ratings to product cards across collections, and in a single review page for easy promotion.
Thank you so much for the kind review. We're so happy to hear you're seeing the benefits of Yotpo and it's had a positive impact on your brand.
Bonne application, est très bonne aide de la part de Kenn qui a pu m'aider dans l'installation. Merci !
Excellent support from the team - very quick to respond. Thanks for your help. Automatic email feature works really well.
Thank you for your review, we really appreciate your feedback.
excellent service very nice experience.highly satisfied with the prompt service. thank you so much!!!
Pretty decent, a little complicated but works great.
I love using this app. really helpful. I have been able to collect reviews and post it on my site. It helps my customers to make their purchase decision.
Thank you for leaving a review. We're happy to hear you're already seeing the benefits of using Yotpo!
They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!