Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

June 2, 2022

Allen did a great job of connecting the reviews to my Shopify store! Efficient and polite! He understood my questions and was able to help right away. I love the look and feel of the reviews as well! Will continue to use this app and recommend!

FreeYourLenz
United States
Almost 2 years using the app
November 16, 2021

Very impressed by the responsiveness of customer support. Doner was able to help me with a technical issue promptly and effectively.

Diadem Sports
United States
Almost 2 years using the app
January 12, 2022

I use this App on both websites. I don't need to know much about this App because I can contact their support team directly if I have any questions. Their support team is always there, Responsive and accurate to fulfill my needs. Highly recommended!

drsono
China
Almost 2 years using the app
June 9, 2020

great customer service - helped me import my reviews from other review app within hours !
Great service

Napanion
Switzerland
Almost 2 years using the app
September 4, 2014

Highly recommended app! This app is so easy to use and we have already gotten several reviews from it. Easy customization to fit your store and installation was super easy. This is definitely a must have for every store.

Hickory Ridge Soaps
United States
Almost 2 years using the app
January 12, 2022

I started using this App to get feedback on the skincare products I carry. Nick S was extremely helpful in guiding me to the solutions to customize my automatic emails. I am looking forward to seeing what this app can do to grow my business!

Tried & True Aesthetics
United States
Almost 2 years using the app
February 6, 2022

Great product! I was pretty floored by the customer support I received, even when using the free tier. Very, very impressive stuff — head and shoulders above other review apps. Thanks for your help, Howell Keith R!

laziskin.co.uk
United Kingdom
Almost 2 years using the app
March 6, 2019

My company has been using Yotpo for a few years now and we had built up a large database of reviews when I accidentally did something that made me lose all of them all at once. I worked with Bernard in customer support who was outstanding and patient and eventually helped me retrieve every last review that I had lost. Such a relief and was so helpful throughout the process.

Eagle Energy
Canada
Almost 2 years using the app
June 8, 2022

Awesome app and service. Very easy integration with Shopify to show onsite reviews to help build trust. The review process is a key part of our post-purchase customer engagement program. The Yotpo service team are excellent as well! Definitely recommend

Stone Age Staples
Australia
Almost 2 years using the app
February 20, 2023

We've been using Yotpo for a couple of years now. Ran into an issue updating our theme and requested support to get our reviews showing again. Warly went above and beyond making sure our initial issue was fixed and also made some additional optimizations which had been bugging us for a while. Really appreciate the great support!

Madd Gear
United States
Almost 2 years using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.