Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

June 14, 2021

Immediate reply and quick solution found with my issue. Great customer service and very professional rep!

PERFECT!MPERFECTiON
United States
About 2 years using the app
April 29, 2020

We use this app for our reviews. Period. It works great, customer service is great. I'm not aware of anything better out there. Don't plan on switching or looking either.

Eyetamins, Inc.
United States
About 2 years using the app
November 5, 2021

excellent support my problem was solved in less than 10min. I recommand yotpo and i give 5 stars !!!

Creabibenval
France
About 2 years using the app
January 3, 2018

YOTPO has been a game changer for our business. Managing, promoting and utilizing customer feedback has been streamlined and enhanced with this application. The customer service is second to none and while it is pricy... it is worth it if you are committed to growing your business online where customer reviews are EVERYTHING.

Red Land Cotton
United States
About 2 years using the app
July 6, 2021

Yotpo chat support is really good, super helpful and speedy. After some frustration with costing transparency the team support has done a great job. Thanks !!

120 Ventures Inc
Canada
About 2 years using the app
Edited November 13, 2019

Needed help aligning the star review widget on my site and they promptly fixed the issue. Couldn't be happier with service.

Barrel Band
United States
About 2 years using the app
Yotpo replied October 28, 2019

Thank you for taking the time to leave a review. Happy to hear our customer support team was able to help!

January 17, 2022

Donald U was very helpful and provided great service! I am new using this app and he made it all so clear and easy!

Finnelis Mindset
United States
Almost 2 years using the app
Edited January 12, 2022

I had an amazing person "Nick S." He helped me today figuring out why my manual reviews were not being received and help me understand the CSV file. Problem solved! So grateful! Thanks so much!

Chit Chat Art
United States
Almost 2 years using the app
August 13, 2022

I needed help getting my widgets to work and getting Stars to show on collection pages and Nick S was super helpful on the live chat and sorted it all for me!
Looking forward to collecting reviews now :)

Hachure.active
United Kingdom
Almost 2 years using the app
April 26, 2021

I was struggling to migrate reviews from the old website to my new platform, Anne from Yopto has been my absolute saviour and an utter superstar! She did all of the work for me as I kept hitting obstacles and was happy to give me a huge amount of time to resolve this. Well done Yopto and especially Anne for your patience and attention to detail. Amazing! I would give you 6 stars if I could.

The Max Welt Company
United Kingdom
Almost 2 years using the app