Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited December 16, 2022

Customer support is amazing! Edilyn is tech support is amazing and was able to answer all my questions and provide solutions. I worked with Noemi in customer support and she helped me optimize my platform. I am extremely happy with this platform and will be upgrading to use more services offered by Yotpo.

Pretty farm girl
United States
Almost 2 years using the app
March 26, 2020

I picked Yotpo for its integration with Klaviyo.

I received incredible support from two Yotpo folks, Leizel Ann D and Bernard, each working on separate issues I likely had from my clumsy install of competitor code.

Over the course of almost a week of rapid back and forth e-mails they fixed all the issues, including some that had nothing to do with Yotpo. This is the very definition of extreme ownership.

Just incredible. High recommendation.

nobox
United States
Almost 2 years using the app
January 2, 2018

Works great so far. Had an issue and Shirel was able to help me resolve it quickly.

Drink Uvo
United States
Almost 2 years using the app
Edited June 10, 2020

Jo was awesome and took care of all my issues with amazing service. They always take care of their customers from my experience.

WINPRO Blood Protein Supplements For Dogs
United States
Almost 2 years using the app
January 12, 2020

Great customer service!! Jo handled our case with professionalism and speed. Would highly recommend.

Medlab Clinical
Australia
Almost 2 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We're so happy to hear our support team is hitting the mark.

June 14, 2013

A great app for any eCommerce site, boosts site's credibility and works pretty much seamless.
highly recommended.

thanks guys!

TeraStones - Each is unique, all pieces of the Holy Land
Israel
Almost 2 years using the app
June 1, 2021

James Yotpo, helped me a lot with my issues, very supportive and patient. Thank you! The app works great!

Cocina Vegan Fácil
Mexico
Almost 2 years using the app
Edited November 20, 2023

Thank you Rhenant for being so helpful and supportive. The customer service is always prompt, thanks a lot!

arromicshoes
Hong Kong SAR
Almost 2 years using the app
August 28, 2020

OMG! Love love this app! Leizel was sooo helpful ! I would definitely refer this app to others! Thanks so much!

Diamant Noir Boutique
United States
Almost 2 years using the app
Edited October 4, 2021

This is a great app, I love to see reviews come in. My customers get an email asking for reviews. Customer service is great at helping with installation issues.

Thumbprint Soap
United States
Almost 2 years using the app