Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

July 6, 2022

Started one week ago using Yotpo - it was easy to do the connection with our shopify shop. Works great and in case of problems the chat with the support works fast and helpful. Thanks a lot, Oliver

C. Strauch Mode
Austria
Almost 2 years using the app
May 18, 2019

Yotpo, and Russel on their customer support team, are great at helping establish a system for gathering real reviews from customers.

Mobile Warming
United States
Almost 2 years using the app
Yotpo replied May 19, 2019

Thanks so much for the great review, Mobile Warming!

May 6, 2021

Amazing service, Anne helped me, she was very helpful!, she guided me through the process and checked everything

Marketing.Plantillas
Canada
Almost 2 years using the app
April 25, 2022

Rhemy R did a great job fixing something that I was trying to fix for over 2 days. Took him no time at all. Great work thank you!

LASHGRAVITY®
United States
Almost 2 years using the app
Edited October 9, 2019

Fantastic app. Not only does it deliver just what I am after as a start up small business, but the technical help has been amazing. Always super fast and helpful. I reached out today about an issue and even though the issue was not the fault of Yotpo, they hopped in and fixed a coding issue for me anyway! Incredible. Highly recommend.

Burbridge and Burke
Australia
Almost 2 years using the app
Yotpo replied October 22, 2019

Thank you so much for taking the time to leave a review. We really appreciate your feedback and are glad to hear you're enjoying Yotpo!

November 16, 2021

James was very helpful & solved my issue efficiently. I recommend Yotpo for great customer service.

tashbijoux
United States
Almost 2 years using the app
December 22, 2013

Absolutely love this app. Easy to install, quick response by support team and works really well! The reviews have been pouring in from my customers and that is so valuable to a product like mine. So happy I installed this app!!

Mrs. Jones' Soapbox
United States
Almost 2 years using the app
June 14, 2022

Ronel R. quickly helped place our reviews more prominently on our website to make it easier for customers to see them. I love this app!

Harlenquest.com
United States
Almost 2 years using the app
Edited February 13, 2022

Helpful team and prompt support, waiting for some new features from Yotpo so that I can get more reviews.

Deal KingKong - The Deal You Cannot Miss Every Day
United States
Almost 2 years using the app
Edited May 20, 2021

A brilliant app for us. Also the help Russ & Ed have given is unbelievable. Couldn't recommend more!

BAVE
United Kingdom
Almost 2 years using the app