Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

June 8, 2022

Really nice and supportive. Happy S has done a great job and was really supportive . we will also do an upgrade soon!

SomProduct France
France
Over 1 year using the app
October 15, 2019

Was using a competitor app for a long time and i'm so happy we have made the switch. Very easy to move over thanks to amazing support team. We look forward to seeing the results, but so far the features and functionality is second to none!

Lucid Hemp
United Kingdom
Over 1 year using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for taking the time to leave a review. We really appreciate your feedback and are happy to hear you're enjoying Yotpo!

September 1, 2020

Yotpo's customer service is excellent. I am no coder but I have had a few problems which needed coding and they fixed them without hassle. I appreciate their efforts in keeping my shop up and running smoothly.

BuyitCBD.com
United States
Over 1 year using the app
December 6, 2022

Great experience, Nicole has been fantastic. She was able to assist me with my website thoroughly. Thanks!

themavpac
United States
Over 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

April 11, 2021

Paulo has been amazing! He has been attentive to understand my request and did a great job to fix it. It's a shame we can't tip-off but that was really amazing for my first interaction with the platform. Thanks for the value.
Franck

SMOMAR
United Kingdom
Over 1 year using the app
Edited August 6, 2020

An amazing support team and outstanding performance from Mary Ann. I am completely satisfied with their service and I literally recommend it to everyone who is starting an e-commerce business. Thank you for everything Yotpo!

Bakoa
Spain
Over 1 year using the app
Edited January 10, 2023

A bit expensive for a new small business, but great customer services. I had a an issue and they were super responsive in helping me fix it. Allen was so helpful with fixing an issue. Unfortunately we've changed provider due to limited upload image functionality the provider. For us, image uploads and social proof are super important, but Yotpo does not make it easy.

PARADISEFOLD
United Kingdom
Over 1 year using the app
Edited November 2, 2022

Good customer support!
I had an issue with reviews and they solved it for me. I didn't even have to go into the code, the support made everything!
Thanks!

Bricktown World
France
Over 1 year using the app
February 18, 2022

The app is very straight forward, easy to use and the customer service is quick to respond and solve any issues.

Odell Design Studio
United States
Over 1 year using the app
April 12, 2023

The service is great. Since I'm banned on Facebook and Google it doesn't benefit me to leave the free plan. my products are prohibited from those platforms.... I see everyone selling the exact product so thank God I just have customers and yotpo for reviews on my site.

SEANJARI PREETI WOMB HEALING LLC
United States
Over 1 year using the app