Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

September 20, 2022

Yotpo support team is fantastic. I worked today with Simoun Francis and he helped me out to find a solution to my situation, fast and easy. Thanks !\

Bioray
United States
Over 1 year using the app
June 4, 2022

I've been using Yotpo reviews for about a year and it's an excellent app. The UX and ease of use are great and the online chat support is live even on a bank holiday weekend (Allen was very helpful - thanks again!). I especially love the free plan for small businesses to get started

TOMOTO
United Kingdom
Over 1 year using the app
August 28, 2019

I love this app, super helpful for acquiring product reviews and displaying them. Yotpo has great customer service as well Pauline was very helpful getting code installed on our new theme!

NanoNutra
United States
Over 1 year using the app
Yotpo replied September 18, 2019

Thanks for the great review, NanoNutra!

May 31, 2013

Ever the blonde I installed it wrong ! I emailed support and had it installed for me in a flash, I love this app and find it very useful, an email is automatically sent to your customer after purchase inviting them to review and when they do you are emailed to let you know ! a great feature is you can change the settings to alter colours etc, you can share your reviews on your facebook page easily too and the best thing its FREE ! Deserves everyone of those smiley faces.

Cupcake Workshop
United Kingdom
Over 1 year using the app
May 25, 2021

Sheen was very attentive to my issue and corrected it immediately. Quick and friendly service for its customers

iGlammed Up Cosmetics
United States
Over 1 year using the app
October 21, 2013

Such an important part of my business...love this app!

Fix It Sticks
United States
Over 1 year using the app
July 26, 2013

Nice, very nice. Easy installation and works well. I would recommend it.

Maschino's Online Store
United States
Over 1 year using the app
Edited November 11, 2019

best app, increased our sales, very good support! I really recommend you use this :) Our customers love it too!

Saaren Taika Shop
Finland
Over 1 year using the app
Yotpo replied November 18, 2019

Thanks so much for taking the time to leave a review. We're thrilled to hear our customer support team was able to help & you're already seeing the benefits of Yotpo!

Edited April 10, 2021

App was simple to set up. When I needed help the livechat was great Junalou was very patient answered all my questions and helped me sort my reviews out. Very happy with the service so far . Thank you

SKIN BY YASMINE
United Kingdom
Over 1 year using the app
August 18, 2022

Daniel at Yotpo was quick, patient, and solved all my problems. Highly recommend. System is easy to use, and support is on top of it!

Solera Sleep
United States
Over 1 year using the app