Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless integration, and automated review requests. They value its customizable review widgets and social proof feature, which boost customer confidence and conversions. The app's efficient customer support and valuable analytics tool are also appreciated. Merchants find the ability to manage customer feedback and send review requests to new customers particularly useful, noting it can enhance sales, customer loyalty, and brand image.

October 12, 2023

The application we've been using since the beginning of the website offers simple and effective features. Customer support is particularly efficient, especially with Arven. Thanks again to him for his efficiency and professionalism.

INTO THE BEARD
France
About 2 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

December 11, 2023

Awesome company. Rhenant was great!

The Swing Mechanic
United States
Over 3 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

October 27, 2023

Always works pretty well but the "growth support heros" really help you out if you have any difficulties. Shout out to John G. for helping me out today! Thank you team :)

healf
United Kingdom
Over 2 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

December 26, 2023

Gabriel S. provided prompt and courteous service. He went above and beyond to ensure proper coding for my store. Thank you!

Mez' Amours
United States
15 days using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

December 2, 2023

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Bring
United States
3 months using the app
Yotpo replied December 20, 2023

We're sorry to hear that you're experiencing issues with our Reviews product. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

February 9, 2024

Großartiger Support!

Mein Problem wurde schnell und unkompliziert gelöst. So einen Kundenservice wünscht man sich! Sehr zu empfehlen. Darüber hinaus bin ich mit der App ebenfalls sehr zufrieden.

Kotenkram
Germany
2 days using the app
Yotpo replied March 7, 2024

Thanks for your feedback, we really appreciate it.

December 14, 2023

rheant was amazing help

586 Organics
United States
Almost 2 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

Edited March 23, 2024

Jeorge K was super helpful in finding the root cause and solving the issue why approved reviews were not appearing on the website. great online chat support.

PLANTKOS®
United States
About 1 year using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 9, 2024

Gabriel is amazing! So helpful and efficient!

MargalitRings
United Kingdom
39 minutes using the app
August 16, 2023

It's a great app. Incredibly east to install. I'm currently using the Free Plan for my own business but have used the enterprise level plans with my "day job" and have found the level of support to be just as good whether you're paying or not. It's a great app to grow with - and the price points definitely allow you space to grow in these early days when outgoings far exceed the incomings. I had a question just recently about email triggers and Warly S was able to provide me with excellent help and very quickly.

Seldom Out
United States
Almost 2 years using the app