Reviews (6,922)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

December 30, 2023

no dynamic coupon codes unless you pay big bucks. this used to be available for an inexpensive monthly fee years ago. not worth the price they charge now to have this feature. And with out dynamic coupon codes, it is no better than any other review platform app available today. YOTPO will likely be on the chopping block for us down the road...

The Tiki Yard
United States
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Dynamic coupon is currently not part of your package, however, we have submitted a feature request to our products team for consideration.

January 4, 2024

Easy to understand UI and functionality. Angelo in Support has been very responsive and helpful as well - highly recommend!

Be Juliet
United States
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 19, 2023

Ruzsel J was super helpful, got my reviews carousel setup in minutes!

anmls.us
United States
About 3 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

July 10, 2023

My experience with John G. was amazing! I'm so thankful I could simply hand off my issues to him and he was able to install the features I needed on my website. I'm not tech-savvy and I thought I would be so frustrated by the end of this but it was the exact opposite. Thanks so much!

Perennial Peaces
United States
Over 2 years using the app
August 7, 2023

I've stuck with YOTPO because they don't disappoint! I've had to change my themes several times due to errors in the themes and they have helped me so quickly every time to get my reviews installed back in! Thank you all for your hard work!

Restored Identity, LLC
United States
About 1 year using the app
November 13, 2023

We have been a customer with Yotpo for a long time now. It's been a great experience. I have used the support tickets and the online chat and both times, the support has been speedy and helpful. Thanks Daniel P and the team at Yotpo

THE ROCKS PUSH
Australia
Over 1 year using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

September 4, 2023

Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks

amazinggiantflowers
United States
About 1 year using the app
November 23, 2023

Doner P. Was amazing! He was able to assist me within minutes with no issue.

Alana Christine
United States
Almost 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 21, 2023

Great service! We had issues with sorting out installing widgets but John G was very helpful. I've also asked for him to provide a Loom video just so this would be helpful for us in the future. It was straightforward and helpful. Thank you John G.

Victoria Jane
New Zealand
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 14, 2023

Yopto Support does it again! Special shout out to John G who helped me resolve a display issue very quickly.Thanks

INDUSTRY SELECTED UK
United Kingdom
5 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.