Reviews (7,090)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

February 26, 2024

Ruzsel was very efficient and helpful. Issue solved within 5 minutes.

Phase Zero Makeup
United Kingdom
Over 3 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

June 7, 2024

Ruszel is the best customer service guy

Cattle Creek Mercantile
United States
29 days using the app
Yotpo replied July 11, 2024

Having the best customer service truly makes a difference. Thank you for sharing!

February 4, 2024

Super fast support. And John G. was super kind and solved all the issues. Thank you

Disparidades
Portugal
About 2 years using the app
Yotpo replied March 7, 2024

Thanks for your feedback, we really appreciate it.

June 19, 2024

Ruzsel John Nabong made this super simple and was able to help me greatly!

Beyoutiful Wandz
United States
About 2 hours using the app
Yotpo replied July 15, 2024

Thank you for your feedback! We're glad to hear that Ruzsel John Nabong provided you with excellent assistance and made your experience super simple.

April 29, 2024

App is great and support is even better. Don helped me immensely and efficiently with all my questions and requests. Thanks!

Tiki Hawaiian Gourmet Jerky
United States
About 1 month using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

April 1, 2024

Very professional service, I like John G's one-on-one online service, very fast and professional to solve my problem!

dragon
United States
3 months using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

March 22, 2024

I was able to import reviews from GoDaddy to Shopify without much trouble--but then a couple of days later, I accidentally setup the reviews to appear just on the home page (which was not what I wanted). Jeorge Kenneth V. spent a good deal of time resetting the appearance of the reviews, cleaning up the import csv file that I provided and reimporting the data so no errors appeared. He was very professional, kind and helpful. Thank you Jeorge Kenneth V.

Jasper Lee Soapworks
United States
10 days using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

February 6, 2024

Excellent customer service! Daniel P helped me out tremendously!

Eldorado Coffee Roasters
United States
Over 5 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

May 2, 2024

So far using this app (the free plan) it is quite simple and user friendly. Quite a few customizations even on the free plan, too. Had some help from 2 supports Arven and Doner and they were great helps. Definitely recommend!

SARAH'S SOAPS
Canada
About 20 hours using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 25, 2024

Contacted customer service with an issue and Doner assisted me promptly and resolved my issue. I’m very happy and will continue using Yotpo. They are great, give them a try!

The Melted Che
United States
2 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!