Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

August 16, 2018

good1good1good1good1good1good1good1good1

Dakimakuras
China
Over 1 year using the app
May 7, 2014

Amazing app, easy to install and super thorough backend with many features to entice customers to review. Great customer service made it easy to import reviews from Amazon. But, their pricing model is crazy! I'm the kind of person that feels developers should be paid for making great apps, but they make it very difficult to do so. The free version offers about 95% of what I need, the first tier paid version adds the ability to comment on reviews, which would be a great to have, but costs over $100 per month! This is almost double what I pay Shopify, I wish they'd offer a $20 per month, or maybe even $30, I'd do it right away.

UPDATE: They now offer a $30 per month version, awesome!!!

Modko Canada
Canada
Over 1 year using the app
Edited December 25, 2019

Fantastic customer service! Helped me solve any issues I’ve faced. I look forward to generating new sales through Yotpo

by [REESEDELUCA]
Canada
Over 1 year using the app
Yotpo replied October 8, 2019

Hi there! Thank you so much for taking the time to leave a review. We really appreciate your feedback and are glad to hear our customer support team was able to help! Happy to hear you're excited about Yotpo!

February 26, 2016

I would say this app is a must-have for every e-commerce store. The reviews tool via customers' email client is very easy to use, and we get a lot of customers leaving reviews. It's created a virtuous cycle for us -- happy customers like to share their experience. This app makes it easy for them to do just that. The Reviews tab on our site (and page) gives us credibility with first-time visitors, and product reviews help drive sales.

This should be a no-brainer.

Cityborn Nyc
United States
Over 1 year using the app
May 28, 2021

I woked with Junalou, one of their support agents on an issue I was having. He dove in and had it fixed in just a few minutes, fantastic service!

songBirdie
United States
Over 1 year using the app
November 19, 2022

Reinier, It is the best solved all my issues with Walmart reviews syndication and importing reviews from other apps.

ustarbeauty.com
United States
Over 1 year using the app
May 9, 2023

This app works exactly as described. Customer service is great when I run into any issues! I worked with Warly last time, who helped me very efficiently.

ili New York
United States
Over 1 year using the app
February 1, 2021

I have to give this app a 5 star, I was so confused and frustrated not remembering how to use the app since i haven’t been on there for awhile the agent Jo Lorenz was so patient trying to figure out the issue the agent go above and behind to help me finally the issue was resolved. The agent also added my reviews to the new theme i'm updating, thank you so much. I definitely gonna look in to upgrade my account with you guys

Londyn Get The Look
United States
Over 1 year using the app
Edited October 8, 2022

Excellent customer support! I changed the theme of my store and the app wouldn't automatically install to my new theme properly. Support came and manually edited the code to make it work. Thanks again!

Powr Up Gaming
United States
Over 1 year using the app
Edited May 10, 2021

I love this app, it works great.
Support is also excellent. I just chat with agent Ed and he quickly resolved my problem.

Roberto Dalla Vecchia
Italy
Over 1 year using the app