Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 18, 2021

Great app, and support is on point as well. The auto generated emails and easy and have improved site conversion.

PATH projects
United States
Over 1 year using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review!

Edited October 16, 2020

This is a great app for reviews .I am a new user and love how easy it is to use . Customer service is exceptional. They respond to your questions very fast. I definitely recommend this app.

Sahara Naturals
United States
Over 1 year using the app
Yotpo replied October 21, 2020

Thank you so much for you're review. We're excited to start working together!

January 6, 2015

Very smooth app with all the features needed for proper review management.

Sproutfield
United States
Over 1 year using the app
Edited January 3, 2022

I enjoy how fast and efficient it is for my business. I needed something easy to comprehend when letting my clients know to leave a review.

The Tea On Skin
United States
Over 1 year using the app
May 27, 2022

Excellent app with excellent tech/customer service. Louanne was helpful, and knowledgeable. She gave me great tips while she showed me the ropes. Not to mention that YOTPO has a great software product. It is superb! Thanks YOTPO!

ultraZwell
United States
Over 1 year using the app
Edited October 1, 2021

fantastic customer support if you need something resolving they can hop onto your store and fix it. Don my support agent took the time to install some code onto my new theme and adjust some styling elements as per my requests. really impressed, thanks. I've also had the pleasure of agent Manny helping me out who was incredibly helpful.

Jim and Tonic Distillery
United Kingdom
Over 1 year using the app
Yotpo replied November 30, 2020

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer support!

January 4, 2020

Needed some help with the setup and was able to get customer support to help over the weekend. I am very impressed with the app and support behind it.

Green Buffalo Farm
United States
Over 1 year using the app
Yotpo replied January 19, 2020

Thanks so much for taking the time to leave a review, we're thrilled to hear our customer support team was able to help!

Edited May 25, 2023

Jeorge helped me thank goodness! Took care of everything in one day.
Thank you for everything you just did for my Shopify Account. I have been working on integrating my Yotpo Account to my Shopify account. And it has taken me quite a few months, and I reached out today and he went above and beyond. Truly appreciated, truly needed, thank you. Please visit us at NativePrideHealing.com

Native Pride Healing
United States
Over 1 year using the app
Edited June 14, 2022

Just had to get help again because I updated my website's theme, and Jeorge Kenneth was fast and super helpful. So happy Yotpo makes it easy to get support. Thanks, Natalia. I'm using this app to show new customers what my existing customers think about my products. I love how responsive Mary Ann was in helping me ensure the code was installed properly after changing out the theme on my website. I'm already bogged down with other tasks and I appreciate not having to waste hours trying to figure out any coding issues. I really appreciate your app and your service. :)
Natalia (www.shopfinehoney.com)

Fine Honey
United States
Over 1 year using the app
September 21, 2021

Eunice from Yatpo helped me get all of my old reviews transferred and set up we had a few issues with the template but after the help it was smooth sailing!

Funk It Wellness
United States
Over 1 year using the app