Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Recently I needed to combine 2 different areas of Customer Reviews. I reached out to Yotpo to help me with this. They added what was required to my website to accomplish this and now my website is more user friendly than ever!!
Thank You Yotpo for all your Help, your Gurus are the Best!!
Tim
Awesome app! also customer service in incredibly helpful. Rhenant was very quick to solve my problem.
Renier answered all my questions and was super polite. Hoping the product is easy to use, but confident in the customer service team to help me as needed.
Needed help with installation. Great customer service, quick response and got all the help that I needed.
Super helpful. I've had so many questions today and Ronel was a big help. They also helped me to install some code on my website that I couldn't understand. I'm very impressed!
This app is a must if you already use the Yotpo rewards app! We ended up switching to this app because they have much better email automation than what Mailchimp offers for reviews. The other fantastic thing about this app is the customer service! Anytime I had any issues they went above and beyond to fix them. I mostly spoke to Jeorge who was extremely helpful and fixed all my problems in no time. Daniel P was also super helpful and took the time to go over my questions one by one.
Thanks Kenneth for your help, such a legend! the service is incredible, collecting reviews is easy and it has helped our company to gain reliability with our customers.
I don't normally write reviews but this app has honestly baffled me and if you're thinking of switching to Yotpo, think again... It's meant to be one of the best review apps out there, which is why i migrated from stamped.io, but I really want someone to comment and explain to me WHY people are actually using this... The ONLY good thing i've found is extremely fast customer support, so I will grant them that one. But it seems like EVERYTHING you can do with a free to $20 app out there, you have to pay these guys HUNDREDS to be able to do, if not THOUSANDS! So I asked to have the following done, which is just standard for any other review app - and for every single one of these, they told me I needed to upgrade and pay MINIMUM $149 (sometimes even $8k ANNUALLY for some of these) just to get these BASIC features: 1) Show the "average rating" of my reviews (e.g. 4.7 stars) - HOW IS THIS NOT INCLUDED IN A $19 PLAN??? 2) Change the look of the interface (it looks terrible on the $19 plan, AND EVERY SINGLE review app, even free ones let you do this)
3) Show a VISIBLE "sort by" options for customers rather than their hidden one of the right hand corner that no one can see... What's more, EVERYTHING LITTLE CHANGE you do takes "up to 24 hours". And I'm not exaggerating when I say EVERYTHING. You want to delete a review? 24 hours...
You want to upload a review? 24 hours...
You want to change a setting for your reviews? 24 hours...
I could go on... I genuinely want to know, what makes this app able to charge you up to $8k annually to include basic features that other apps (e.g. stamped.io) can do for $20?? I cannot fathom it. I understand they may have features for the big guys making millions that other apps don't have, that's cool. But what about people just starting out?? Why do they need to pay hundreds for simple features that any other app can provide. I cam curious for a genuine response to this because I am truly amazed at how so many people have rated this 5 stars.
I've been using this app for over 2 years & let me tell you - Yotpo is wonderful!! They are easy to chat with and get help with anything you need. Spoke with Bernard today and he helped me rearrange the look of my reviews on my product page.
Truly couldn't recommend them enough!
This app is great to collect reviews on your store! Their support is great! I had a problem with connecting my Facebook, and their help desk was exactly that-helpful!
UPDATE: I had questions today about my account with YotPo, I talked to Eunice and all my questions were answered quickly over their web chat! Quick and easy!