Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

February 3, 2022

I used this app to help me install Yopto and Eduardo R
helped me get it done as quickly as possible. Thank you

Reefcanna
United States
Over 1 year using the app
November 26, 2022

I wasn't expecting anyone to be available to help me right away, late on a Saturday but Kenneth was a a great help.

Lea Locs Wigs & Extensions
United States
Over 1 year using the app
Edited August 10, 2022

I couldn't figure out how to get the Star-Rating on my Website, but Kenneth John M helped me within minutes. I'm glad that he solved my problem this quick. Thank You! Edit: Today the App got down again, but Lisa did the same thing as John. Special thanks to you guys, we need more Technical Support like this. :)

KNETÄ®
Germany
Over 1 year using the app
Edited February 1, 2023

The Yotpo support team is super helpful during the installation process , and the app is easy enough to implement . James was super helpful!

Advance Apparels Inc
United States
Over 1 year using the app
October 13, 2013

I really like this app and am hoping it brings more traffic to my site. I am not technologically savvy and had trouble installing the code. I received an email stating, that I'd downloaded the app but it was not installed. I responded explaining my difficulty. A tech then installed the app for me correctly. I am a new store and have received a handful of reviews. I am looking forward to generating more.

Sweet Little Something's
United States
Over 1 year using the app
Edited October 7, 2022

Great customer feedback as always. Appreciate the quick response time and helpfulness when it come comes to minor tweaks and nuances.

Megachip
United States
Over 1 year using the app
July 26, 2015

Excellent application, even in free mode. Does exactly what it should do - you can adjust when it will ask your customers to write a review, you will have control over what is published and what is now. Easy integration in Shopify platform.
Great customer service too.

Perun Motorcycle Store
Serbia
Over 1 year using the app
Edited June 24, 2022

I'm enjoying Yotpo - particularly my customer service experience with Allen This is a big expense for my small business but so far we are seeing a great ROI.

SWAIR
United States
Over 1 year using the app
January 8, 2020

Yotpo has been great in getting our business up and running. The platform is really intuitive and helps us get quick responses for customers. We recently ran into an issue where a few orders were missed and Yotpo's customer service rep helped us remedy the problem in less than 10 minutes!

Fuller Foundry
United States
Over 1 year using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review! We're thrilled to hear you're having a good experience with Yotpo and our support team was able to help quickly & effectively.

October 9, 2013

Yotopo installed very easily. They send you updates whenever someone leaves a review, and it works very fluidly with both my Shopify page and my Facebook Fan page. Five star Grade A work!!!!

20Six FRESH Clothing
United States
Over 1 year using the app