Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

April 7, 2020

Just installed and a few teething problems (due to user error I might add) were quickly and easily resolved by the support team, thank you

KIND2
United Kingdom
Over 1 year using the app
November 13, 2023

Had some issues with my installation and connected to their online chat. Was connected to Ruzsel J who was fast and efficient in fixing the issue. Great customer service. Highly recommend!

Tones Europe
Spain
Over 1 year using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

February 16, 2022

Jeorge from customer service was great, very helpful team. Have just started using Yotpo but so far so good. I did have to manually install this as our theme (debut) wasn't compatible with the auto-install, but was still easy with their instructions.

Standard Make
New Zealand
Over 1 year using the app
February 21, 2014

Love it! Easy to install and use.

Changed from another App to Yotpo and found it much more powerful. Love the "verfied buyer" and "verified reviewer" status and the fact that you can push the reviews to social media.

The fact that on installation it automatically emailed review requests to customers who had order previously was a nice surprise. Didn't realise until the reviews started coming in from customers who had ordered several weeks ago.

Executive Accessories
Australia
Over 1 year using the app
Edited March 9, 2023

Back again with another amazing review! Thank you Doner for your assistance tonight. I should've asked for help earlier. You were so quick to help and fix my problem. Thanks again!

If it was not for Lemuel from Yotpo, I'm not so sure I would have been able to figure this out without losing hours of the day. Thank you so much Lemuel and the Yotpo team for your help and for making this less stressful! 10/20
Another night with this company and again they blew me away with customer service. Reach out if you need help, they will help, ANYTIME!

Athena's by Katie Amero
United States
Over 1 year using the app
April 14, 2021

Really loving this app! Easy to use and when I had some questions, Ed from the support team went above and BEYOND! He was so helpful and such a pleasure to work with! He quickly address my needs regarding the review widget and even offered to help customize my product page so customers can easily see and/or rate our products! Thanks again Ed!!

Duebest
United States
Over 1 year using the app
August 24, 2017

Yotpo is a great app for gathering reviews. It has a nice look and it is easy to use. I have the free version and it covers my need. Thank you!

Teamobsidian
Germany
Over 1 year using the app
November 30, 2021

Manny helped me get the code installed in no time. Super helpful and happy with his help and service.

Safari Tuff
United States
Over 1 year using the app
Edited July 6, 2023

5+ PLUS. Joian helped immensely with the set up process and all of my questions! Yotpo made it so easy to connect with Shopify. I can't wait to see how these reviews grow the brand...

James was also SUPER helpful for me when I needed extra help with reviews later on :)

The Maker Shop
United States
Over 1 year using the app
November 30, 2021

My experience has been they provide excellent customer service. Kenn T leveraged his R&D team to solve a problem I had that extended past the current functionality of the app. Great stuff.

Silver Fern Farms
United States
Over 1 year using the app