Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

April 1, 2023

Warly was extremely helpful with my concerns on April 1, and very clearly explained the outcomes to me.

Isabelle Quinn
Australia
Over 1 year using the app
May 2, 2022

For customer service, I give them a 5 star rating. Albert V was my chat support person and they were really helpful, patient, and eager to solve my issue. Our store is still just learning this platform and are getting quite a lot from the free version. We will be upgrading to a paid plan for the extra features in the near future.

DIOSA designs Inc.
Canada
Over 1 year using the app
Edited August 7, 2024

It's good and email customer support usually gets back within a couple hours or day!

Esperance Distillery Co
Australia
Over 1 year using the app
August 3, 2021

The review app is a great App and with awesome customer service! James was a huge help with getting my issue resolved

Playful Pup Bakery
United States
Over 1 year using the app
December 17, 2022

Nicole has been very helpful and quickly resolved all issues I had. Very good customer service provided!

Mazillo Folklore-Inspired Skincare™
Bulgaria
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

Edited October 29, 2022

I have moved to this app after trying a few others for reviews and not only is this app a lot more affordable for me as a small-scale business, but it is also so much easier to use and the customer support has been fantastic.

Eco Patch
Australia
Over 1 year using the app
February 18, 2022

Orly was amazing at helping me sort out the widgets. Great customer service and great app! Makes it very easy for customers to review products.

Melt Skincare
Canada
Over 1 year using the app
April 28, 2023

Highly recommend this app! Especially Jeorge Kenneth has been very friendly and provided amazing support! give 5 stars for that.

SPATULA Foods
Canada
Over 1 year using the app
November 25, 2021

Orly P was great in helping me. Good customer support. He was great at coaching me and providing the correct direcitons.

pickywicky
United States
Over 1 year using the app
December 28, 2020

AMAZING Customer service. Mary Ann was a rockstar and answered legit every question I had. Highly recommend!

Peak and Valley
United States
Over 1 year using the app
Yotpo replied December 29, 2020

Thank you so much for leaving a review! We'll definitely pass on our compliments to Mary Ann.