Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

August 21, 2021

Thank you Sheen for helping us with an import project into our shop. Very happy with Shopify support team.

LUNA MAGIC BEAUTY
United States
Over 1 year using the app
Edited January 30, 2024

Love the app and the support is great. I needed some additional coding and Daniel P from the support team helped me out very quickly!

leonomicscoffee
Netherlands
Over 1 year using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

September 11, 2019

CUSTOMER SERVICE WAS GREAT! I'm not very adept with coding so installing the app was slightly confusing. I emailed them and they got it fixed right away and was VERY fast to respond. Ruel was my guy!! THANKS, GUYS!

LEVELS Supplements
United States
Over 1 year using the app
April 25, 2013

This app is FANTASTIC!

It worked immediately and looks great. Ive added the option for product reviews and store reviews. Ive placed product reviews on the bottom of each product page and crated a page of its own on the footer for 'Our Reviews' giving customers the option to leave a review of the store/website overall. Ive also been able to colour code the buttons etc within Yotpo so that it matches our store theme. Its only been installed a couple of days and we have had our first review.

Yotpo automatically emails customers a few days after a sale and asks them for a review - The emails are fully customisable so Ive tailor made them so that it is more personable and relevant to my store.

Another fantastic feature is that once a review is left, Yotpo will automatically tweet the review on your twitter account and place it onto your Facebook wall if you want.

I can not recommend Yotpo enough, it has added credibility to my site and I'm very thankful of that. Best of all its FREE!

Take a look at my site to see how it looks www.designed-eyewear.com

Designed Eyewear
United Kingdom
Over 1 year using the app
April 24, 2023

Reiner was very supportive during our chatting for help. Thank you very much for your help. This is really a very good product for reviews

CollagenforYou | Natural Collagen online Store
United States
Over 1 year using the app
Edited September 19, 2023

John B and the YOTPO team are always helpful, knowledgeable, and easy to work with. Always pleased with the support from YOTPO.

SeedCatalog.com
United States
Over 1 year using the app
Edited May 3, 2022

I used this app to help me gather my reviews, while it requires playing a round with coding (which Im not savvy with) I had a great experience with a rep name Junalou who helped with all the confusion, very hands on and went above and beyond finding other areas that needed to be corrected. While Im still playing with the app and seeing how it compares with the other one I used previously I'll be back with another review!

Leauxandbehold
United States
Over 1 year using the app
March 3, 2021

It’s been about three weeks trying to get the reviews to my website imported and the representative stayed in contact every step of the way. She was knowledgeable and patient. The customer service is great and I’ve had this app for about a year.

Modern Day Confidence
United States
Over 1 year using the app
Edited March 8, 2021

Eleen at customer service was so helpful setting me up and taking time to help me with my questions and even setting up my widgets. I'm hoping that this is THE ONE for my reviews! Plan on upgrading if all goes well to unlock additional features.

mikspress
United States
Over 1 year using the app
February 5, 2020

My experience con this app has been fantastic, your support is very fast and quick. Thank you very much for your help.

Ecosmart Riders
Spain
Over 1 year using the app