Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

May 19, 2021

Great app! Needed help and was able to use the chat to get it fixed, awesome support! Thanks so much for the help! :)

MODULE
United States
Over 1 year using the app
November 8, 2022

Very useful app to gather reviews. Imports from old site were also simple.
When we needed quick assistance, support was very helpful and got it sorted quickly.

NPL-ZA
South Africa
Over 1 year using the app
January 16, 2022

Ronel was very helpful in assisting me with setting up and installing the app. Very fast customer support.

Kanuku
United Kingdom
Over 1 year using the app
June 10, 2020

I have had a number of bespoke coding and CSS improvement requests since installing Yotpo over 18 months ago and Yotpos customer service has delivered on each occasion. Not only is the app awesome at efficiently collecting reviews for my business but the customer service is A1! Keep up the good work guys and keep employing your awesome customer service reps / devs. Excellent!

Acumen Collection
United Kingdom
Over 1 year using the app
August 3, 2020

I've just downloaded this app 2weeks ago, and I find that the interface is easy to use and the customer service's turnaround time is very quick and friendly.

Happy Little Ones
Singapore
Over 1 year using the app
Edited September 9, 2018

Thanks a lot, everything is still working great!! Check it out in action here!!:
https://www.exoticknifescales.com

Rundle Woodworks
United States
Over 1 year using the app
November 24, 2022

Ronel was very helpful with my issue and did their best to solve it. Waiting for an email about my issue atm

EmbroideryForYouNL
Netherlands
Over 1 year using the app
February 14, 2022

Very good customer support by Kenneth John M. It was easy to get hold of an agent, easy to speak to and express my problem and Kenneth was responsive and provided several solutions to my problem. /Happy customer

Leyda Wear
Sweden
Over 1 year using the app
March 16, 2023

The desktop is pretty straight forward to use. We only have the free version, so not sure if there are other features that we are looking for in the paid version but it does the trick! We had an 'human error' for an import of a review, we contacted customer service via the chat option and it was resolved quickly by Simoun. Would recommend this App for anyone looking to have automatic review emails sent out and imported.

Bloom Body Co.
Canada
Over 1 year using the app
June 22, 2013

This is a fab app, easy to install, great step by step instructions to help you through the set up - and looks great on the site. - I highly recommend you install this.

ninjakiosk.co.uk

Ninja Kiosk
United Kingdom
Over 1 year using the app