Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited July 6, 2023

5+ PLUS. Joian helped immensely with the set up process and all of my questions! Yotpo made it so easy to connect with Shopify. I can't wait to see how these reviews grow the brand...

James was also SUPER helpful for me when I needed extra help with reviews later on :)

The Maker Shop
United States
Over 1 year using the app
November 30, 2021

My experience has been they provide excellent customer service. Kenn T leveraged his R&D team to solve a problem I had that extended past the current functionality of the app. Great stuff.

Silver Fern Farms
United States
Over 1 year using the app
November 25, 2014

Very happy so far! Design can be customised sufficiently so it looks nice and it's easy for customers to give reviews. Would definitely recommend!

Playa Payaya
United Kingdom
Over 1 year using the app
January 29, 2022

Very helpful app to give our store visitors objective insights about our products. Excellent support. Kenn was incredibly professional and helpful!

Perimom Perineal Massager
United States
Over 1 year using the app
January 18, 2023

Great customer service! Nick S. was quick and to the point. When something wasn't working right he escalated my problem and resolved it quickly.

Betty Buzz
United States
Over 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

December 4, 2021

Spoke with Orly P, They were very professional and helpful. They got to the point and help get the job done fast. Thanks again!

Glow Body & Soul
Australia
Over 1 year using the app
Edited February 11, 2022

Kaiser from technical support went above and beyond to solve an integration issue on my end. Robertini even edited my code for me to help get the widget where I wanted it to be on my home page! I highly recommend Yotpo. They have excellent customer service and a great UI. Also, Donald is fantastic and a superstar with coding and customer support. Rilu from tech/customer support is honest and helpful. Ronel was also very helpful. The prices are fair. Great app.

KARMA Nutrients
United States
Over 1 year using the app
May 19, 2021

Great app! Needed help and was able to use the chat to get it fixed, awesome support! Thanks so much for the help! :)

MODULE
United States
Over 1 year using the app
November 8, 2022

Very useful app to gather reviews. Imports from old site were also simple.
When we needed quick assistance, support was very helpful and got it sorted quickly.

NPL-ZA
South Africa
Over 1 year using the app
January 16, 2022

Ronel was very helpful in assisting me with setting up and installing the app. Very fast customer support.

Kanuku
United Kingdom
Over 1 year using the app