Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 16, 2019

The support service is exceptional. We needed to get the reviews into the code and showing on different areas of the website and they did everything on a Saturday morning at 7am in 20 minutes. Very happy with it.

SWFT STIMS
United States
Over 1 year using the app
Yotpo replied November 18, 2019

Thanks so much for leaving a review! Our team is always there and happy to help (even at 7am on a Saturday). Glad to hear you're enjoying Yotpo!

June 5, 2022

I was clueless as to how to get the app on my website. James Yotpo was amazing - I just clicked on the support button, and he quickly installed it for me! Reviews are already coming in quickly! :) Thank you, so much!!!!

eavolu
United States
Over 1 year using the app
December 28, 2021

The use of Yotpo is very satisfying, and any problems will have excellent customer service to make corrections for you, very good!

joinfreecollection
China
Over 1 year using the app
June 27, 2023

Overall app works pretty well. Had an issue and Doner P fixed it right away for me. Great service! Hopefully it all works properly from here!

Live Nado
United States
Over 1 year using the app
Edited December 6, 2023

Rhenant hat mir super geholfen. Dadurch habe ich viel Zeit gespart. Ein klasse Support. Yotpo kann ich nur empfehlen.

CHILL THE DOG®
Germany
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

November 9, 2017

So far the app is great and works well.

Strength Fitness Outlet
United States
Over 1 year using the app
February 3, 2023

Doner helped me rectify an uncomfortable situation when a customer accidentally left a negative review that she admittedly intended for another store’s product. He was able to override that false review and request a new review directly from the customer. I appreciated Doner’s understanding as I am a small business owner and take all reviews very seriously.

Posh Dog Life
United States
Over 1 year using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

Edited December 12, 2022

I installed this app and had issues with installing the widget. Within minutes, Simoun helped me with the problem! Custom service is really truly amazing! Highly recommend this app!

Lait de Soja
Netherlands
Over 1 year using the app
October 12, 2018

Great thanks to Edcel, solved all the issues that I requested in a timely manner and very responsive.

Florida's Finest Raw Honey
United States
Over 1 year using the app
May 4, 2022

After struggling for weeks to find a review app that works for us, we found Yotpo and couldn't be happier. Reinier D helped to get us set up on our live theme as well as an updated version we are working on. Would highly recommend Yotpo

Pubstuff
South Africa
Over 1 year using the app