Reviews (7,062)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through features like automated review requests, customizable widgets, and social sharing. They appreciate its seamless Shopify integration and the analytics that help understand customer sentiment. The responsive customer support is also frequently praised for its effectiveness in resolving issues, enhancing merchant confidence in utilizing the app's full capabilities.

Edited March 9, 2023

Back again with another amazing review! Thank you Doner for your assistance tonight. I should've asked for help earlier. You were so quick to help and fix my problem. Thanks again!

If it was not for Lemuel from Yotpo, I'm not so sure I would have been able to figure this out without losing hours of the day. Thank you so much Lemuel and the Yotpo team for your help and for making this less stressful! 10/20
Another night with this company and again they blew me away with customer service. Reach out if you need help, they will help, ANYTIME!

Athena's by Katie Amero
United States
Over 1 year using the app
April 14, 2021

Really loving this app! Easy to use and when I had some questions, Ed from the support team went above and BEYOND! He was so helpful and such a pleasure to work with! He quickly address my needs regarding the review widget and even offered to help customize my product page so customers can easily see and/or rate our products! Thanks again Ed!!

Duebest
United States
Over 1 year using the app
August 24, 2017

Yotpo is a great app for gathering reviews. It has a nice look and it is easy to use. I have the free version and it covers my need. Thank you!

Teamobsidian
Germany
Over 1 year using the app
November 30, 2021

Manny helped me get the code installed in no time. Super helpful and happy with his help and service.

Safari Tuff
United States
Over 1 year using the app
Edited July 6, 2023

5+ PLUS. Joian helped immensely with the set up process and all of my questions! Yotpo made it so easy to connect with Shopify. I can't wait to see how these reviews grow the brand...

James was also SUPER helpful for me when I needed extra help with reviews later on :)

The Maker Shop
United States
Over 1 year using the app
November 30, 2021

My experience has been they provide excellent customer service. Kenn T leveraged his R&D team to solve a problem I had that extended past the current functionality of the app. Great stuff.

Silver Fern Farms
United States
Over 1 year using the app
November 25, 2014

Very happy so far! Design can be customised sufficiently so it looks nice and it's easy for customers to give reviews. Would definitely recommend!

Playa Payaya
United Kingdom
Over 1 year using the app
January 29, 2022

Very helpful app to give our store visitors objective insights about our products. Excellent support. Kenn was incredibly professional and helpful!

Perimom Perineal Massager
United States
Over 1 year using the app
January 18, 2023

Great customer service! Nick S. was quick and to the point. When something wasn't working right he escalated my problem and resolved it quickly.

Betty Buzz
United States
Over 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

December 4, 2021

Spoke with Orly P, They were very professional and helpful. They got to the point and help get the job done fast. Thanks again!

Glow Body & Soul
Australia
Over 1 year using the app