Reviews (7,062)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through features like automated review requests, customizable widgets, and social sharing. They appreciate its seamless Shopify integration and the analytics that help understand customer sentiment. The responsive customer support is also frequently praised for its effectiveness in resolving issues, enhancing merchant confidence in utilizing the app's full capabilities.

Edited October 29, 2022

I have moved to this app after trying a few others for reviews and not only is this app a lot more affordable for me as a small-scale business, but it is also so much easier to use and the customer support has been fantastic.

Eco Patch
Australia
Over 1 year using the app
February 18, 2022

Orly was amazing at helping me sort out the widgets. Great customer service and great app! Makes it very easy for customers to review products.

Melt Skincare
Canada
Over 1 year using the app
April 28, 2023

Highly recommend this app! Especially Jeorge Kenneth has been very friendly and provided amazing support! give 5 stars for that.

SPATULA Foods
Canada
Over 1 year using the app
November 25, 2021

Orly P was great in helping me. Good customer support. He was great at coaching me and providing the correct direcitons.

pickywicky
United States
Over 1 year using the app
December 28, 2020

AMAZING Customer service. Mary Ann was a rockstar and answered legit every question I had. Highly recommend!

Peak and Valley
United States
Over 1 year using the app
Yotpo replied December 29, 2020

Thank you so much for leaving a review! We'll definitely pass on our compliments to Mary Ann.

February 16, 2022

Speedy response by Donald. The app was glitching with an update on the theme and it was promptly fixed.

twelvesixtynine
United States
Over 1 year using the app
October 18, 2016

Great app for review addon in store.

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Silicagelly
Malaysia
Over 1 year using the app
April 7, 2020

Just installed and a few teething problems (due to user error I might add) were quickly and easily resolved by the support team, thank you

KIND2
United Kingdom
Over 1 year using the app
February 16, 2022

Jeorge from customer service was great, very helpful team. Have just started using Yotpo but so far so good. I did have to manually install this as our theme (debut) wasn't compatible with the auto-install, but was still easy with their instructions.

Standard Make
New Zealand
Over 1 year using the app
February 21, 2014

Love it! Easy to install and use.

Changed from another App to Yotpo and found it much more powerful. Love the "verfied buyer" and "verified reviewer" status and the fact that you can push the reviews to social media.

The fact that on installation it automatically emailed review requests to customers who had order previously was a nice surprise. Didn't realise until the reviews started coming in from customers who had ordered several weeks ago.

Executive Accessories
Australia
Over 1 year using the app