Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 25, 2022

I love this app! I love it so much because, first of all it work. Intergations are easy and the number one reason...customer support! Thank you everyone for your help today importing files.

Bundles Of Glam
United States
Over 1 year using the app
January 3, 2015

just great. can't wait to be able to pay for premium features. yotpo is just the perfect product for a vintage goods store. this is it.

Apartamento 61
Brazil
Over 1 year using the app
May 3, 2022

Speedy and efficient service by Rhenant T. What a pleasure to resolve the issue that I had in just a few minutes. Thank you, Rhenant.

DIYGIRLS
South Africa
Over 1 year using the app
June 25, 2013

The team and app have been outstanding. Our store www.viewsport.us has already racked up 50 reviews and it helping lift our ranking in Google. A+.

ViewSPORT
United States
Over 1 year using the app
August 27, 2021

Great app! and the customer service is very helpful! Great app! and the customer service is very helpful!

ALLPOWERS
Hong Kong SAR
Over 1 year using the app
September 15, 2021

Rilu Jane was very helpful. I requested to add the reviews carousel to our website and they were able to do it for me in no time. Super happy with the service!!

DUTCHFURNITURE.COM
United States
Over 1 year using the app
Edited December 30, 2019

Very easy to use app, with great customer service! So far we have generated 11 reviews (all 5 stars!) from sending our customer's review requests via email!

Paolo and Bernard (live chat) were fantastic! Bernard helped me install star ratings on my collection and product page very quickly - 10 minutes or less - and also helped fix a problem with my theme which was getting in the way of the product review.

I would recommend Yotpo over other apps because of their live customer support alone!

The Damson Collection
New Zealand
Over 1 year using the app
Yotpo replied January 19, 2020

Thank you so much for taking the time to leave a review, we love hearing stories like this. We are so happy to hear you're enjoying Yotpo & already seeing those reviews roll in!

November 17, 2021

Muy útil la aplicación, y cuando tuve unos problemas de integración me atendió Nick C y lo resolvió muy rápido, muy recomendado.

Copainmx
Mexico
Over 1 year using the app
May 2, 2022

For customer service, I give them a 5 star rating. Albert V was my chat support person and they were really helpful, patient, and eager to solve my issue. Our store is still just learning this platform and are getting quite a lot from the free version. We will be upgrading to a paid plan for the extra features in the near future.

DIOSA designs Inc.
Canada
Over 1 year using the app
August 3, 2021

The review app is a great App and with awesome customer service! James was a huge help with getting my issue resolved

Playful Pup Bakery
United States
Over 1 year using the app