Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 19, 2023

Needed assistance on placing the widgets back on my website after changing my theme and Warly S. assisted me and was able to get my reviews and star ratings to display again. Thank you so much.

Twelve Ninetysix
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

March 13, 2021

Excellent service. Support team has reply all my questions and take time to help me with the integration of the widget on my store. Thank you so much for your kindness :)

Maydiya
France
About 1 year using the app
October 5, 2021

Great support and reviews came in almost instantly after installing the app. Definitely recommend A+++

Two Rooks New Zealand
New Zealand
About 1 year using the app
July 11, 2022

Simoun Francis Sanchez was fantastic at helping me out with our plan features. good customer service

BlaqCo
Australia
About 1 year using the app
January 11, 2022

Nick S was very helpful! Yotpo has always been a solid choice for me regarding my product reviews. I have worked with them on several large brand sites, and it's always been a good experience.

Vinyasa Organics Inc.
United States
About 1 year using the app
February 26, 2021

they were super helpful on the live chat and fixed the problem quickly. they even explained the problem to help me better understand in case it ever happened again

RadicalChildDesigns
United States
About 1 year using the app
January 16, 2021

I highly recommend this app to put customer reviews on your website, they took great care of me, Diane, from yotpo to help me configure it in my store.
Now I can enjoy my customers sharing their experiences of my products.

El taller del abuelo web
Spain
About 1 year using the app
January 18, 2022

So far so good. I was having a little bit of a challenge getting all my widgets in place. I reached out through the chat and received a response right away. Radly was very patient and helped me with all of my concerns as well as getting my widgets in place.

Monica Nicole Hair
United States
About 1 year using the app
Edited October 16, 2019

Jo was very helpful and resolved my issues! My experience with the app has been great so far. Thank you!

3:27 Cosmetics
United States
About 1 year using the app
Yotpo replied July 7, 2019

Hey 3:27 Cosmetics! Thanks for your feedback and taking the time to leave a review!

Edited May 18, 2021

Very good app and the support staff is very helpful - especially Junalou (Yotpo Support Staff Member).

Lithe Lashes
Canada
About 1 year using the app