Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

December 7, 2022

I highly recommend this App and Services. I used this service when I used GoDaddy and loved how easy it was for my customers and for myself. I have since switched to Shopify and migrated my information. My reviews did not migrate over so I had to download the App and plug it into my store. I was having difficulties figuring out how to make the app work. I contacted the apps customer service and was taken care of immediately. Lemuel was so much help and had the widget working in no time. Lemuel also customized for me and made sure everything was to my liking. Lemuel went above and beyond to help me and make this widget perfect for my online store.

Rustic Raven Candle Co.
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

June 6, 2022

Amazon app, we had very few problem using this to collect reviews, even there is a some customization that we wish to do, the customer server is already a great help.

Fuji Organics
Japan
About 1 year using the app
Edited December 10, 2021

Lemuel C was very nice and a great help. He quickly understood our needs and solved our request in a matter of seconds.

APOMETICS
Germany
About 1 year using the app
Edited October 27, 2022

Great customer support! Always fast and great service. My support manager Rhemy R has done great! I am thankful for this app

Arktisquelle®
Germany
About 1 year using the app
January 23, 2021

I've had a couple of Customer Service requests and have found Manny to be awesome - fast, informative, courteous. Make a real difference to have someone who is so good help you out with a new app.

Me & Mine Jewelry
United States
About 1 year using the app
Yotpo replied January 26, 2021

Thank you for leaving your feedback, we really appreciate it.

October 10, 2021

Have been using YOTPO app for last year & online support is fantastic. Big thanks to James C who was super helpful & resolved all my queries. Much appreciated.

Zenvibes
Australia
About 1 year using the app
July 19, 2022

Yotpo Radly was very helpful with answering my questions and helped me to resolve the issues with my Yotpo Reviews app.

Stacey Martin Lifestyle Inc.
Canada
About 1 year using the app
December 29, 2022

Kenneth John M has greatly helped me in handling my issues with the Yotpo platform - there was no effort required from my side. Great Service!

Green Boy Products
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

Edited May 4, 2021

Support Agent, Junalou helped our company troubleshoot issues (making star reviews visible on our website) and ensured custom emails matched our brand. It's a great tool to collect reviews and their training materials are great too.

Harambee Crafts
United States
About 1 year using the app
April 21, 2021

Junalou was very helpful! Amazing service and exceeded my expectations. Answered all my questions and was able to show clear instructions!

NTRNZC
United States
About 1 year using the app