Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

November 15, 2019

Great tool with a lot of good features. Easy to use and manage, and awesome customer support (fast, helpful, and live chat available!)

Nourish London
United Kingdom
About 1 year using the app
Yotpo replied November 18, 2019

Thank you so much for leaving a review, happy to hear you're enjoying Yotpo!

January 6, 2020

Great app so far with excellent and fast support. Moved over from the Shopify product review app to clean up issues with google structured data. Nice layout on the product page and plenty of options. Check it out

Bud&Babe
Australia
About 1 year using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review! We're really happy to hear Yotpo has been a positive value-add to your site.

Edited May 8, 2021

Just got off live chat support with Gimbert. I've contacted Yotpo a few times since I'm new to their app and the customer service team is always so helpful. I love the app and as a small business owner I find it very productive and useful on collecting reviews for my store. Review Update* Sheen from the Yotpo customer service team has been working alongside with me on an issue with a 3rd party app that I needed blacklisted. Sheen was extremely communicative and listened to my needs as a consumer using this app and went above and beyond to help fulfill them. Thank you so much!

MOTD Cosmetics
United States
About 1 year using the app
Edited July 8, 2023

Thank you Radly E for your help and fixing the issue. I had an issue with the location of reviews and a review page and it looks better. *can't leave a new review*
Thank you Rhenant T for your help and fixing the issue. I had an issue with the star reviews on the product page in the correct position.

Thank you Doner P - you answered all questions and solved the problem I needed help with. Although the automated system gave me the instructions, you still went out of way to to assist me by moving all my reviews from the current listings to the new ones. Its a shame that I cannot leave a new review. I love this app and never have an issue with using it. 08/07/2023

Melanin Minds
United Kingdom
About 1 year using the app
February 14, 2022

So far so good...I had a bit of an issue installing but Radly was amazing at helping me resolve my issue. The support was quick and easy.

Ebony Gifts
United States
About 1 year using the app
Edited April 22, 2021

Loved the app, what i loved more than app automate review collection is there Support system. They help me integrate the app widgets on my shopify theme, made it an seamless experience. All i had to do was sit back and the watch there team do the magic !! Special thanks to Anne and Jo Lorenz !!

Klome Essential
India
About 1 year using the app
February 26, 2020

I love Yotpo. They have been very helpful with collecting reviews. I just recently upgraded my plan and i was struggling with code install. I reached out foe help and my rep was so nice and very helpful with the install. I will be reaching out again if i run into anymore issue. I highly recommend this app.

The Coco Shoppe
United States
About 1 year using the app
August 9, 2016

This app is helping us build the trust in our website. Only have the free version but I like the idea of sharing the reviews on social media.

Coba Wallet
United States
About 1 year using the app
Edited January 20, 2022

I use it in the furtherance of my store. It will also show customers how well and trustworthy of my store I talked to Ronel and she installed my review widgets for Shopify and I give her five stars

Kolor Revolution Press
United States
About 1 year using the app
July 17, 2021

Great App, i recommend using it. Support Agent Manny was very kind and generous to assist me for literally an hour.

Uniforms Online Store | WOOL 'O' WOOL | Workwear Manufacturer
India
About 1 year using the app