Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 2, 2014

Love Yotpo! Very user friendly. Customer support is great and we noticed immediate results. And somehow it's free...so definitely give it a try!

beardition
United States
12 months using the app
August 8, 2021

Rilu Jane from support was extremely helpful in troubleshooting my issues and even went into my account and helped me fix some of the code directly. Best support I've ever received.

Naturalwicks.com
United States
12 months using the app
December 20, 2022

Great setup support from Ronel! I needed help migrating reviews, and they took care of everything. Thanks!

Jackalo
United States
12 months using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

September 6, 2022

This app is very good to collect reviews on delivered items. Support from Simoun has been very quick and fast.

The Cannigma Shop
United States
12 months using the app
December 26, 2017

Excellent app. I have had a positive responce from the ratings on my childrenswear and accessories store www.jumpingpuddles.co Excellent feature being able to upload ratings to FB.

Jumping Puddles
United Kingdom
12 months using the app
February 1, 2020

Super capable, and rapidly created healthy reviews across my products from historical purchases. Awesome real-time chat support - that jump in and help you get things optimized.

Spike-Free
United States
12 months using the app
January 17, 2021

thanks Mary Ann for helping me out i am new to the app so i will def do another review on that but mary ann was so helpful and answer me very quickly.

www.rebelliousglamcosmetics
United States
12 months using the app
April 29, 2021

i use this app to help my business generate reviews. I love that it sends out an auto email asking for a review from my customers and I love that this is all customizable to my business needs at the time. The help centre has been great too.

Nevaeh Dolls Boutique
Canada
12 months using the app
Edited June 21, 2023

we want to put review rating at our "all review page", but yotpo doesnt have this feature, what a pity. customer service team John was trying to help us, thank you. looking forward to new features.

Kamakura Shirts Global Online Store
Japan
12 months using the app
April 24, 2021

Love Yotpo! All my customers give great reviews b/c it is made so easy to do so. Also it was easy to get a hold of Tech support when I updated my website Sheen was very helpful with making the changes so my reviews could be seen.

Ava Turner Cosmetics LLC
United States
12 months using the app