Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

December 7, 2022

I highly recommend this App and Services. I used this service when I used GoDaddy and loved how easy it was for my customers and for myself. I have since switched to Shopify and migrated my information. My reviews did not migrate over so I had to download the App and plug it into my store. I was having difficulties figuring out how to make the app work. I contacted the apps customer service and was taken care of immediately. Lemuel was so much help and had the widget working in no time. Lemuel also customized for me and made sure everything was to my liking. Lemuel went above and beyond to help me and make this widget perfect for my online store.

Rustic Raven Candle Co.
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

October 22, 2023

Ruzsel J assisted me in apply my reviews widget in my site. He was very quick and knowledgeable. I would definitely recommend this app.

Skin of Wisdom
United States
About 1 year using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

January 23, 2021

I've had a couple of Customer Service requests and have found Manny to be awesome - fast, informative, courteous. Make a real difference to have someone who is so good help you out with a new app.

Me & Mine Jewelry
United States
About 1 year using the app
Yotpo replied January 26, 2021

Thank you for leaving your feedback, we really appreciate it.

October 10, 2021

Have been using YOTPO app for last year & online support is fantastic. Big thanks to James C who was super helpful & resolved all my queries. Much appreciated.

Zenvibes
Australia
About 1 year using the app
April 28, 2024

Great customer service

Hurdle Apparel
United States
4 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 19, 2022

Yotpo Radly was very helpful with answering my questions and helped me to resolve the issues with my Yotpo Reviews app.

Stacey Martin Lifestyle Inc.
Canada
About 1 year using the app
March 4, 2022

pretty good app, nick from support was awesome. maybe they could improve the UI a little but pretty good stuff

ACT Pet Treats
Australia
About 1 year using the app
December 29, 2022

Kenneth John M has greatly helped me in handling my issues with the Yotpo platform - there was no effort required from my side. Great Service!

Green Boy Products
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

Edited May 4, 2021

Support Agent, Junalou helped our company troubleshoot issues (making star reviews visible on our website) and ensured custom emails matched our brand. It's a great tool to collect reviews and their training materials are great too.

Harambee Crafts
United States
About 1 year using the app
April 21, 2021

Junalou was very helpful! Amazing service and exceeded my expectations. Answered all my questions and was able to show clear instructions!

NTRNZC
United States
About 1 year using the app