Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

July 28, 2020

You can't get wrong with Yotpo! Look at all the biggest ecom they all use Yotpo Review. The customer service is amazing, I wanted to make a few changes involving coding and they replied immediately and made the changes. 100% recommend!

ScrubSkinCo
Australia
11 months using the app
Edited May 4, 2023

So far so good - easy to install and the Support team were able to answer all my questions immediately on live chat. Looking forward to the reviews starting to come in.
Update: I have now upgraded to the Growth plan. The app is not always 100% intuitive, however Support is excellent. Nick S really helped me today.

Update - I wanted the reviews widget adding to the home page (and deleting from Product page). Allen M was immensely helpful and did the work for me, very quickly.

Biteback Products
United Kingdom
11 months using the app
February 25, 2022

Yotpo Product Reviews have amazing customer service. Very helpful and easy to get ahold of. I'm happy with their service.

Vacant Wheel
United States
11 months using the app
July 24, 2020

So far so good, have had downloaded for a couple of days. I did come across a few problems setting up due to my lack of understanding the setup process. However, when I reached out for support they came in and were able to target the issue and resolve it. I was shocked at how fast they responded and resolved my issue. Would recommend trying out at least!

Jpmedics
United States
11 months using the app
February 18, 2023

Just wanted to give James a shoutout for being helpful and very knowledgeable when it came to solving one of my problems. The customer service is very attentive and quick to answer your questions!

bohotopia
United States
11 months using the app
Yotpo replied February 24, 2023

We appreciate your feedback, thank you!

Edited February 15, 2022

I can always reply on Yotpo team. I had to adjust the size of review widget, Happy S instantly understood what I needed and helped me in no time. Always satisfied with their instant support.

YULIP
South Korea
11 months using the app
January 22, 2022

Fixed my issue very quickly! thank you so very much!
Kenn was very helpful and made it easy. Can't thank you enough!

Halligan Concepts
Canada
11 months using the app
Edited January 18, 2024

Amazing support from Rhenant & John G., and Angelo; I used the app on all my stores, and the support team was very helpful and managed to get everything sorted with ease. Will always use them! 5 STAR

SEASHELL®
United Kingdom
11 months using the app
July 16, 2013

This app is great. Easy to use with good customer support should you need it. I love that it emails customers at a pre-determined time post purchase, my reviews started flowing in. Easy Peasy. Thanks Guys

Food Babies Love
Australia
11 months using the app
June 3, 2021

I used the free app for awhile, but really like the ease of this app, the reviews are collected quickly and customer service is incredible!! So I upgraded. I'm really glad that I did.

Equine Goddess(R)
United States
11 months using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're thrilled to hear you're enjoying using Yotpo!