Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

Edited October 8, 2019

Great customer support, helped me with everything I needed. Showing all product reviews and all site reviews when customers click on the product reviews tab under one specific product is a great feature.

beskyline
Slovakia
About 1 year using the app
Yotpo replied October 8, 2019

Hi there! Thank you so much for taking the time to leave a review. We really appreciate your feedback and are glad to hear we're hitting the mark!

April 6, 2023

Great customer support from Warly. Gave ne all the answers we needed and also some other good suggestions.

oyster.no
Norway
About 1 year using the app
October 25, 2022

Works great. Only issue I had was quickly solved by Djan on the support team. I'll continue to use this app.

Sarah Maxwell Beauty
United States
About 1 year using the app
December 6, 2022

James in customer support is awesome. He worked hard to get my issue resolved correctly.
Thank you very much!

Pure Mountain Botanicals
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

January 6, 2021

I've had quite a few issues with this app since installing that has required me to contact the customer tech team a few times, they have been helpful and solved my issues each time, and relatively quickly, but as a non-techy person, this app hasn't been easy to work with from the get-go.

Ibicoco
United Kingdom
About 1 year using the app
Yotpo replied January 14, 2021

Thank you for taking the time to leave a review. We apologize for any inconvenience you've experienced. We are always working on improving our product, and your feedback is very important to us. Please do not hesitate to contact us if you encounter any further issues.

June 22, 2021

日本の代理店はサポートしてくれませんが、英語でのチャットサポートが素晴らしいです!
Great customer support. The problem was solved in no time at all.

SOLGAARD(ソルガード)公式ショップサイト
Japan
About 1 year using the app
September 20, 2022

Customer service was very patient in solving my problem. Yotpo is a very good app for managing websites.

Furniwell-de
Germany
About 1 year using the app
March 27, 2019

Excellent product with an excellent support team.
Special thank you to Josh for helping with our integration.

V3 Apparel
United Kingdom
About 1 year using the app
Yotpo replied March 27, 2019

Hey V3 Apparel, thanks so much for your feedback! Glad to hear you were pleased with the service :)

Edited October 30, 2020

Save your time by choosing Yotpo.com. The service is brilliant the app is brilliant. Yotpo.com does not blackmail you like Trustpilot does. Yotpo is transparent and trustworthy both from customer and the client side. Yotpo is one of few review apps that are a Google partner. And if you are serious in business you need to be visible on Google and with Yotpo's seamless integration you will beat your competitors and will gain visibility in no time! Regards, https://julegenser.no

Julegenser.no
Norway
About 1 year using the app
Yotpo replied November 1, 2020

Thank you so much for this glowing review! We're thrilled to know you're enjoying Yotpo and we're happy to be a part of your winning team!

Edited June 21, 2023

Well... Yotpo sets the bar high with impeccable customer service (shout out to Ruzsel J) and a seamless Shopify app experience! Their prompt and helpful support team ensures smooth sailing, while the app's user-friendly interface simplifies the process. A five-star choice for outstanding service and effortless Shopify integration

Zelace
Australia
11 months using the app