Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

May 16, 2018

great app and amazing service

Ariabeautyitalia
Italy
11 months using the app
October 18, 2021

The Yotpo widget wasn't visible on my site because i changed the theme. I must say that Mark and Ronel were a great help. They were really patient and resolve the issue quickly and made sure that everything worked properly before ending the chat.

Les Belles Collection
United States
11 months using the app
August 22, 2021

I have been using Yotpo for some time and today I purchased the growth plan to install the reviews carousel widget. At first I found that yotpo website does not show detailed information on how to install the widget on my shopify theme. However, then I turned to yotpo support chat and the person helping me was just awesome. The yotpo staff looked deeply into my request, changing, editing, double checking everything after my request. I am very satisfied with the customer support. Also, the growth plan cost is lower if your monthly order count is less, which is also a good point for attracting customers. Thumbs up!

Wellteh
Latvia
11 months using the app
June 21, 2022

Rhemy R was extremely helpful. With no hesitation she assisted me with my issue and took care of it within minutes!!! Thank you so much Rhemy!!

Annies Essentials Hawaii
United States
11 months using the app
July 21, 2023

The interface is user-friendly and intuitive, and the flexible settings accommodate all our necessary functions.
Special thanks to the Yotpo Support Team, particularly Daniel P, for the prompt and effective assistance with our inquiry!

Stacy Lash
United States
11 months using the app
July 17, 2020

We're just getting started with YotPo, but have found the app integration to be super simple...and the onboarding process to be very smooth. The customer service is always there to quickly help with any issues in real time. Five stars all the way around!

NOMAD Grills
United States
11 months using the app
November 8, 2021

I'm new to the app and have needed a lot of help getting started. The customer support team has been great so far! Very happy with the service!

PINK SUGAR NAILS
United States
11 months using the app
December 15, 2021

Support is very responsive! Thank Lemuel C you help us a lot ! This app is amazing, recommended!!!!!!

Astor Chocolate
United States
11 months using the app
September 16, 2018

Great customer support! I had an issue downloading a .csv file and Michelle helped it without a second thought and even provided the file I needed.

Herpothecary
United States
11 months using the app
Edited July 8, 2022

The app works well and the support service is very quick and efficient!
I recommend this app to everyone.
The customer service is great!
Lemuel helps me a lot, he loves his job and loves help people!

LecosediAlice
United States
11 months using the app