Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited November 9, 2022

The service from Radly E was excellent and he solved my issues that nobody else can. He also responded quickly to my progress. I am so satisfied with the service. You are awesome!!!

Furniwell
United States
10 months using the app
October 5, 2020

Fantastic app for collecting customer reviews, their customer support is great too! Answered all my questions and helped me with code edits. Highly recommend!

Veeda Aus
Australia
10 months using the app
Yotpo replied October 11, 2020

Thank you for your review. We're happy to hear you had such a positive experience with our customer service!

May 12, 2022

James E. was super great! He understood the problem I was having and quickly found a solution. Not only did he find a solution, he completed the task for me so I had no trouble setting up what I needed.

Fiore Naturale
United States
10 months using the app
June 8, 2021

Ronel was super fast helpful with responding to my request! Great app and easy to use. Very satisfied.

ACCOUNTSHARK
United States
10 months using the app
February 5, 2021

Needed help changing the widgets, and Sheen was very quick and helpful. My issue was solved in minutes. Awesome job!

Gumtree Days
Australia
10 months using the app
Yotpo replied February 10, 2021

Thank you for leaving a review!

July 24, 2022

I was having issues merging the app, but Rhemy not only sent me the appropriate link very quickly, but they also set the whole thing up for me. Saving me lots of time and stress. I am so so so happy! Great customer service!!

Serendipitous
United States
10 months using the app
April 1, 2020

Great customer support. Jo was so helpful and so quick with fixing my issue. The App is also easy to use, and was so easy to add to my webiste :)

Glow Proteins
Australia
10 months using the app
August 24, 2022

Had a slight problem with my site carousel and contacted support - hats off to Warly for going that extra mile and sorting it for me - excellent service. Thank you Warly

Blue Panda
United Kingdom
10 months using the app
September 11, 2016

The free version is great. Very easy to setup and he reviews are coming in! Will definitely consider upgrading in the future.

Rejuvenatebeauty
United States
10 months using the app
October 1, 2022

customer service is amazing! they were very easy to talk to and work with. 10/10 would recommend you use Yotpo!

Brazy Beauty HI
United States
10 months using the app