Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited March 17, 2022

Happy is the BEST!!! Thank you so much. They were able to answer my question right away. Definitely recommend.

OTG|247
United States
10 months using the app
Edited January 14, 2022

Contacté con el servicio de soporte ante las dudas del programa. Me atendió rápidamente Doner P . Tuvo mucha paciencia y me estuvo resolviendo todas las dudas que tenía, con texto, con imagenes. Gracias a este tipo de servicios de atención al cliente. Un servicio 10 estrellas.

Garón Abogados
Spain
10 months using the app
Edited March 27, 2023

Warly was a great customer service rep, helping me each step of the way to integrate to Yotpo from another platform.

Wonderlust
United States
10 months using the app
February 16, 2021

I use this app since a year ago, and every time i needed support the Yotpo team helped me quickly. They are very kind and effective. Also, the app enabled my shop to have more social validation.

By the land
Mexico
10 months using the app
February 2, 2021

I haven't used the app fully yet, but the customer service is 5 stars! fast and efficient! I glad I found this app

Ooshie
United States
10 months using the app
July 17, 2020

I like its friendly & effective support and the app is easy to use, it offers many free features so we can do a lot of things without paying first!

Altai Gear Singapore
Singapore
10 months using the app
December 4, 2022

Much thanks to Donner P today. Was great help with fixing my review page on my website. Also was very responsive and fast .

SNEAKEROYALTY
United States
10 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

January 8, 2019

I have purchased the full version of the app and was not able to install some of the widgets, I emailed Help and Pauline assisted me quickly and effortlessly. She was so on al the ball and really was so helpful! I have no problem paying for an app when you have help like that! Thanks to Pauline for the awesome service! High 5!

Mrs Milk
South Africa
10 months using the app
January 13, 2022

Ronel was super quick and helpful! So happy :) Do not hesitate in asking for help. My problem was resolved in less than 10 minutes without any work on my end.

What a Girl Wants Boutique
United States
10 months using the app
April 20, 2015

Great way to use reviews, create trust, and build a business off of customer reviews on the fly.

Bathmate
United States
10 months using the app