Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

June 7, 2020

Danreb was amazing! The customer service is so fast!! The only thing I could say, is I think the navigation to get to customer service should be more clear. I didn't see it at first, but overall I am happy with the app and my experience so far

Willow J Boutique
United States
9 months using the app
March 24, 2016

One of the best free apps on Shopify

www.pricesslashed.com

Prices Slashed
United States
9 months using the app
November 27, 2019

I really like App and services , Bernard and other chat team are so great and professional . I really recommend this app . Thanks

SydneyRugsOnline
Australia
9 months using the app
March 18, 2021

Customer support is awesome. Junalou is the man, he worked with me all day to help get setup, address some issues, and port over reviews. Thank you!

Fabalish
United States
9 months using the app
September 10, 2020

Great service that does all the heavy lifting and automation for customer reviews. Technical support helped migrate legacy reviews to a new domain. You could pay way more for a similar service...but why would you?

klaracosmetics_australia
Australia
9 months using the app
Yotpo replied September 13, 2020

Thank you so much for your review. We're so happy to hear you're enjoying Yotpo!

March 29, 2023

Allen M. was so helpful in getting my account set up with Yotpo. We had two existing accounts from a previous experience and I needed to close one in order to set up a fresh start. He was quick to respond and easy to work with. My issue was taken care of in just moments. We are now ready to get started and start collecting reviews on our site!

Juno Dog Co
United States
9 months using the app
September 17, 2020

The customer support is amazing. Answers and solutions within 30 min.! The app is performing also well. Automated emails are going out without any problems. And if there is a problem, the support team is always helpful!

Sandawha
Germany
9 months using the app
Yotpo replied September 23, 2020

Thank you for your review. We're so happy to hear you had such a great experience with our support team, we'll definitely pass on your kind words!

October 28, 2019

This is my first time using Yotpo, very helpful app with the reviews and conversion.

The support team is very responsive, great to see an app with Livechat service. Will recommend!

Issummer
China
9 months using the app
January 3, 2018

We get way more reviews now using Yotpo. The outreach and reminders are easy to setup and look great. The customer service is always helpful (Shirel, you rock!)

Thanks Yotpo

Luxarmour
Canada
9 months using the app
February 8, 2018

Crucial app to gain trust online. I had a little problem with my widget but was fixed immediately by Yulia Sachkova - The real Yotpo Growth Support Hero!

Forall Phones
Portugal
9 months using the app