Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

December 3, 2013

An amazing app that keeps you connected with customers and best of all lets your customers show you some love! I had no idea how many people actually really loved what we do. It's inspirational and does wonders for work morale. I am so much happier coming to work and reading reviews to start off my day. GET THIS APP.

Mulbury
Australia
10 months using the app
Edited May 4, 2020

The product is fine, but the business model is really annoying.

They will nickel and dime you everywhere. Pretty much anything you want to do is going to cost you a lot more than it should.

Standard implementation is fine but expect to offer up your first born child if you want to do anything more, like connect other apps.

eSport Labs
United States
10 months using the app
Yotpo replied June 30, 2020

Thanks so much for your taking the time to leave a review. We are so sorry to hear you had a negative experience.

We are constantly iterating our pricing/package options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone! In the meantime, you can check out our updated plans on our website and in your Yotpo admin.

If you'd like to get in touch, we'd be happy to assist you further. Thanks again for your feedback!

April 13, 2020

Great app! Been using it for a while now, like it. Also, great customer support, problems solved fast. Thank you, guys!

Enamorada Shop
Cyprus
10 months using the app
January 11, 2020

Powerful app, team is great and support is exceptional !! helped my store in many ways. highly recommend.

Malek Labs™
Canada
10 months using the app
Yotpo replied January 19, 2020

Thank you for your review! Happy to hear Yotpo has been a valuable addition to your site.

Edited May 6, 2021

Superb service - Don could not have done more to help in customising some of the features - great service :)

PlayOn.London
United Kingdom
10 months using the app
May 12, 2021

So sick - looks great on the site. Had an issue with the install, but Kate sorted me out right away - easy peasy. Love it!

Avalanche Safety Solutions
Canada
10 months using the app
November 6, 2018

Imported reviews from shopify product reviews really easily. The implementation team was very helpful getting star ratings on my collection pages. So far I'm very happy with the app and would highly recommend!

BigGameBowhunter
United States
10 months using the app
November 8, 2021

We are using this app to send out review emails, and Howell was very helpful answering some questions. Good service!

Ross and Specter
South Africa
10 months using the app
April 9, 2023

Yotpo is the best ecommerce marketing platform I have ever used. It is very simple to use. If you don't understand anything, there are customer agents to help. Among them Joian Z is the best and most sincere agent. Thank you

Madison
United States
10 months using the app
May 12, 2023

Very helpful and quick in response in ratifying the issue with the removal of powered by Yotpo... thanks to Nicole L.

The Gentleman's Community
United Arab Emirates
10 months using the app