Reviews (7,068)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.
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Great customer support. Jo was so helpful and so quick with fixing my issue. The App is also easy to use, and was so easy to add to my webiste :)
Had a slight problem with my site carousel and contacted support - hats off to Warly for going that extra mile and sorting it for me - excellent service. Thank you Warly
The free version is great. Very easy to setup and he reviews are coming in! Will definitely consider upgrading in the future.
customer service is amazing! they were very easy to talk to and work with. 10/10 would recommend you use Yotpo!
It's a good tool for review! The support team can help you to solve basic problems. The app can send a review invitation automatically, that can save a lot of time. Thank you guys! But it would be perfect if the customers can decide their name on the review when they directly leave the review from the email. Or the system can hind some letters of their name, especially in Japanese and Chinese. Because the full name on the order will be directly displayed unexpectedly.
I tried for weeks to get reviews to pop onto my site after changing the layout. Mary Ann responded quickly to the chat feature, was awesome and got me going in about 10 minutes! Great customer service.
Thanks for leaving a review. We're happy to hear Mary Ann was able to help you set up!
Great service. I'm on the free plan and have everything I need in order to have social proof of my products. Customer service quickly helps with setup and any issues you may have. Highly recommended.
The product is fine, but the business model is really annoying.
They will nickel and dime you everywhere. Pretty much anything you want to do is going to cost you a lot more than it should.
Standard implementation is fine but expect to offer up your first born child if you want to do anything more, like connect other apps.
Thanks so much for your taking the time to leave a review. We are so sorry to hear you had a negative experience.
We are constantly iterating our pricing/package options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone! In the meantime, you can check out our updated plans on our website and in your Yotpo admin.
If you'd like to get in touch, we'd be happy to assist you further. Thanks again for your feedback!
Great app! Been using it for a while now, like it. Also, great customer support, problems solved fast. Thank you, guys!
Powerful app, team is great and support is exceptional !! helped my store in many ways. highly recommend.
Thank you for your review! Happy to hear Yotpo has been a valuable addition to your site.