Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.

Edited August 7, 2022

The experience of using this plugin is very good, especially the customer service team. During the process of consulting my questions, they will patiently answer and give suggestions. I really thank Simoun Francis S
, one of the team members, for helping me, thank you again!

EMEET
Hong Kong SAR
7 months using the app
May 10, 2016

Great app for Shopify stores! Highly recommend!
Www.eliksirio.gr

Eliksirio
Greece
7 months using the app
April 19, 2021

Ottimo servizio, disponibili, cordiali e super operativi. Risolvono i problemi o le richieste in tempo lampo... Una critica costruttiva ci vuole inserite anche il servizio in lingua italiano, allora si che sarete 5 stelle lusso... Adesso solo 5 stelle...

Rohome
Italy
7 months using the app
July 8, 2022

This reviews app is great! It does everything I need to get my product reviews. I love how it will automatically send review emails to customers after purchase. I had some issues getting the widget live and Happy helped fix everything so quickly. Great customer service,

Jhomé Apparel
United States
7 months using the app
Edited August 26, 2021

Amazing customer service which can help with solving any issue immediately. Highly recommend that amazing app.

Louise&Mann
United States
7 months using the app
October 14, 2020

Amazing app, but even better is the service. If you have a problem, they will help (24/h i think?). They have helped me in a way, that I had to ask how they can manage their customer service to good/fast.

Ketoliv
Denmark
7 months using the app
Yotpo replied October 14, 2020

Thank you so much for the review! We're happy to hear you had such a positive experience with our customer service.

November 26, 2022

My support person, Kenneth John M was very helpful and great with communication. Fast response time and professionalism. Thank you!

Honour Wellness
Australia
7 months using the app
November 15, 2021

The customer service provided by Mark R was quick and efficient, really resolved our issue. So far the app has been very easy to use and the import function is a must.

Nanogen
United Kingdom
7 months using the app
March 5, 2022

good customer service from Allen, appreciative. good application do recommend to all shopify store owners

Football Shirt Gallery
Australia
7 months using the app
December 30, 2013

Great app, and excellent customer service! I had some challenges with the installation and they fixed everything for me very quickly and efficiently. Am happy with the product and with all my interactions with the Yotpo team.

Soap Artisan
Malaysia
7 months using the app