Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited April 15, 2021

I was having some trouble using the app so i contacted them via chat. Mark was super helpful and he got out of his way to make sure that my problem got solved. I had another chat the next day with James C was very helpful as well. He helped me a lot with my website and also went out of his way in order for my problem to be solved. Overall, great experience from this amazing team

Kitchen Knife Co.
Australia
6 months using the app
October 23, 2021

I like the Customer Support.!
They Helped me a lot in adding reviews widget on my Website Product pages and Product grid as well. ThankYou!

kneefix
Australia
6 months using the app
March 4, 2021

I recently changed my theme on Shopify, I had struggle adding my reviews back on. I got in touch with the help team and a lovely helper sorted it out for me straight away.

Oh So Waxxy
United Kingdom
6 months using the app
March 30, 2021

Yotpo is by far the BEST review app that is offered! You can put all of your trust in to Yotpo because they have a great team of dedicated chat support members that will help you solve an issue, answer a question, or fix something no matter how long it takes! I was personally helped by Noren and he was polite, friendly, & quick to help. Thanks Noren & thank you Yotpo!

SmokerFam LLC
United States
6 months using the app
June 4, 2023

I just appreciate the fact that I was able to contact support and actually get a live, competent person! Kenneth John M, was super patient and helpful!! Kenneth I appreciate you!

Mone Ami
United States
6 months using the app
January 19, 2023

I have worked with Yotpo for a decade - such an amazing product and support team. I use them on client after client, and everyone is always happy. FYI if you have the pleasure of working with James C. on their support team, prepare for a great experience! Seriously, stop looking at other apps. Yotpo will never be the cheapest for damn good reason, and you will just end up coming here in a year anyway.

Bozeman's Online Butcher Shop
United States
6 months using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

May 25, 2022

Great, quick customer service! Radley helped me troubleshoot something with our reviews efficiently.

Rye 51
United States
6 months using the app
December 24, 2021

Ronel was very helpful and solved my problem! I will definitely continue to use Yotpo. I trust any future concerns will always be answered.

Golden Jewels
United States
6 months using the app
Edited May 10, 2020

Though most of the features are locked and the plans can seem rather expensive at first, it's worth a try. Easy to install, easy to integrate and a first-class customer service. We have been pestering Anne practically on a daily basis for the last four days and she has been extremely helpful and proactive in helping us fix some technical issues. Great job!

CaseNation
United States
6 months using the app
April 21, 2021

Amazing customer service and super easy integration. Their new live chat service makes things 100x easier!

Curve Wellness
United States
6 months using the app