Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited January 6, 2022

Eunice helped me throughout the app. Very helpful. Great service 24/7, never had a bad experience with them. Always helping when you need.

TOUEL
Philippines
6 months using the app
March 12, 2022

The support team is really nice, Orly was super great and was eager to assist me with my issue. The App is really intuitive. Highly recommended.

Sweet Pickles Boutique -n- décor
United States
6 months using the app
Edited May 24, 2021

The customer service via chat with Eunice was quick and painless -- we have repeatedly found Yotpo customer service to be some of the easiest and most efficient to deal with.

Layers Probiotic Skincare
United States
6 months using the app
January 18, 2022

Allen was very helpful. I had minor issues installing on 2.0 but they knocked it out pretty quick. Grateful for speedy service.

Eco Beach Supplies
United States
6 months using the app
Edited November 30, 2021

Me han ayudado mucho todo el tiempo que ha estado en mi tienda,y tambien cuando he tenido que desisntalarla mil gracias !!

Intensa Maravilla
Spain
6 months using the app
October 1, 2019

Great app, simple to use. The support is very good too. They answer very quickly. I recommend. 5 stars.

CUSEK
Réunion
6 months using the app
Yotpo replied October 8, 2019

Thank you for leaving a review! We really appreciate you taking the time & are glad to hear our support team was able to help!

December 8, 2022

Awesome customer service and very good app! They help for setting up to our store like i need!

Special thanks to SIMOUN FRANCIS S for the help!!

Zaga Farm
Indonesia
6 months using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

May 13, 2022

You are the best! I reached for assistance with my customer reviews. You replied promptly and now my reviews are published on my website. Thank You

ANAIS ACCESSORIES
United States
6 months using the app
October 29, 2022

Great help! I had many questions that were addressed very quickly. Im out of things to say, but I need to get to 100 characters.

Infinite Sunglasses
United States
6 months using the app
March 10, 2016

Great product. Reviews look great on the website and customers can review directly from their inbox. Shame they doubled their prices for the paid plans, if they ever decide to drop them, we would be more than happy to consider. The free plans are 80% what we need so definitely worth the time downloading and setting up :)

The Salty Fox
Australia
6 months using the app