Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 8, 2018

We had some technical issues when moving websites and needed to move our reviews from our old platform. The customer support team was super helpful.

EatYour.Coffee
United States
7 months using the app
September 24, 2020

fantastic service - always helpful and always attentive, really recommend yotpo they are great!!! super happy

Good4Me
New Zealand
7 months using the app
Yotpo replied September 29, 2020

Thank you for leaving a review. We're pretty big fans of our customer service and we're happy to hear you are too!

Edited March 11, 2021

Yotpo has some of the best customer service that we have ever experienced with an app. Manny,Mary Ann, and Sheen are amazing, they are fast, accurate, and very respectful. Highly recommend this app! They have helped out a lot on multiple occasions!

Speaks 2 Nations
United States
7 months using the app
Edited May 18, 2021

Junalou helped me with everything, excellent service. thank you. very good help and service thanks !

dbest products, Inc.
United States
7 months using the app
November 2, 2022

Reinier worked some magic and fixed a little problem I was having with my "leave a review" button! So happy to get it fixed!

Lavender Meadows Co
United States
7 months using the app
August 3, 2020

Outstanding customer service! There's nothing the Yotpo team can't help with and their support is greatly appreciated while transferring my store from Wordpress to Shopify. Great app and great team!

Embalm Skincare
Australia
7 months using the app
February 15, 2020

Great app, Awesome help support provided by Russel M, I really want to thank you big time for helping me.

rlcubeshop
United States
7 months using the app
September 14, 2023

This is one of the best Review apps on Shopify. Had issues one time and John B was more than helpful in resolving it so fast !

Love you guys

GetFitWaist
United States
7 months using the app
February 19, 2023

Really love Yotpo! I just had a quick question and used the online chat support option where I was able to chat with a customer service agent within seconds. Kenneth John M was the agent and was SO helpful, prompt and very good at explaining the issue (which was an issue on my end, not Yotpo)

Overall 10/10 service from Kenneth John M.

Mr Bean Cold Brew Coffee
Australia
7 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

March 1, 2024

Gabriel was AMAZING! he got on a call with us and explained everything in less then 2 minutes. Very very happy with this type of support

Paco & Pepper
United States
6 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.